1. Define
1.1. What aspects of getting the job done must the customer define up front in order to proceed?
1.1.1. Determining objectives
1.1.2. Planning the approach
1.1.3. Necessary resources to complete the job
1.1.4. Selecting resources
1.2. How much money is available and which types of investments to select?
1.2.1. help customers understand their objectives
1.2.2. simplify the resource- planning process
1.2.3. reduce the amount of planning needed
2. Prepare
2.1. How must the customer prepare the inputs and environment to do the job?
2.2. Organizing materials
2.2.1. Invention of a process preparation automaticed.
2.2.2. Creation of guides and safeguards to ensure the proper arrangement of the work area.
2.2.3. Easier organization of physical material
2.3. Element of setting up
2.3.1. companies should consider ways to make setup less difficult
3. Conclude
3.1. What must the customer do to finish the job?
3.1.1. design benefits sought at the conclusion into an earlier step in the process
3.1.2. Disengage from the core job process and enter into a distinct ancilary job of troubleshooting and resolving the problem.
4. Locate
4.1. What inputs or items must the customer locate to do the job?
4.2. Tangible
4.2.1. Easy-to-gather components
4.2.2. Availability
4.2.3. Eliminating the need for some inputs.
4.3. Intangible
4.3.1. .
4.3.1.1. Retrieve stored data.
4.3.2. Facilitate the collection of new information,
4.3.3. Accurate and complete data.
5. Modify
5.1. What might the customer need to alter for the job to be completed success- fully?
5.1.1. updates
5.1.2. adjustments
5.1.3. maintenance
5.2. Determining when, how, and where to make changes
5.3. Companies can help by
5.3.1. Offering ways to get execution back on track when there are problems.
5.3.2. Time reduction avenues to make updates to make to achieve desired results
6. Confirm
6.1. Once preparation is complete, what does the customer need to verify before proceeding with the job to en- sure its successful execution?
6.1.1. Well prepared materials and work environment
6.1.2. Validation of quality and functional capacity of material and informational components
6.1.3. Confirms priorities when de- ciding among execution op- tions
6.2. For jobs in which a delay in execution might risk a customer’s money, time, or safety.
7. Execute
7.1. What must customers do to ex- ecute the job successfully?
7.1.1. Specially concerned about avoiding prob- lems and delays
7.1.2. Achieving optimal result
7.2. Solutions
7.2.1. link monitoring with im- proved job execution
7.2.2. that provide diagnostic feedback offer consider- able value as well.
8. Monitor
8.1. What does the customer need to monitor to ensure that the job is success- fully executed?
8.1.1. keep an eye on the results
8.1.2. output during exe- cution
8.1.3. monitor environmental factors
8.2. monitoring activities
8.2.1. Passive
8.2.2. time-consuming and demanding