Information Communications Technology (ICT)

1. Middleware

1.1. is computer software that provides services to software applications beyond those available from the operating system. It can be described as "software glue".

2. Unified Communications (UC)

2.1. is a marketing buzzword describing the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

3. Enterprise Software

3.1. also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations would include businesses, schools, interest-based user groups, clubs, charities, or governments.

4. Telecommunication

4.1. is the transmission of signs, signals, messages, writings, images and sounds or intelligence of any nature by wire, radio, optical or other electromagnetic systems. Telecommunication occurs when the exchange of information between communication participants includes the use of technology. It is transmitted either electrically over physical media, such as cables, or via electromagnetic radiation.