1. LE REGOLE DI COMPORTAMENTO
1.1. VERSO I CLIENTI
1.2. VERSO I COLLEGHI
1.3. VERSO I RESPONSABILI
1.4. VERSO IL CLIENTE ESTERNO
1.5. VERSO IL CLIENTE INTERNO
1.6. VERSO GLI ALTRI REPARTI
1.7. VERSO L'AZIENDA
1.8. TEST DI VERIFICA
1.9. ROLL PLAY
1.10. VIDEO
2. PROCESSO DEL SERVIZIO
2.1. IL PERCORSO
2.1.1. https://docs.google.com/presentation/d/1vAMhKe-SA3DL1bnlJF2JShucvujpy7iFlox9QUeHps0/edit#slide=id.g1112f508db_0_197
2.2. PREPARAZIONE PRIMA DI VENIRE A LAVORO
2.2.1. https://docs.google.com/presentation/d/1iwx1knBAqK4UQlEEXMvnopFIJr0u-CS9kuSBBW6_hk0/edit#slide=id.p
2.3. L'ASPETTATIVA DEL CLIENTE
2.3.1. https://docs.google.com/presentation/d/1vAMhKe-SA3DL1bnlJF2JShucvujpy7iFlox9QUeHps0/edit#slide=id.g130834af9d_0_62
2.4. L'ACCOGLIENZA
2.4.1. https://docs.google.com/presentation/d/1vAMhKe-SA3DL1bnlJF2JShucvujpy7iFlox9QUeHps0/edit#slide=id.g157e014d2c_0_5
2.5. L'ACCOMPAGNAMENTO
2.5.1. https://docs.google.com/presentation/d/1vAMhKe-SA3DL1bnlJF2JShucvujpy7iFlox9QUeHps0/edit#slide=id.g130834af9d_0_106
2.6. INIZIA LA VENDITA (ACQUA)
2.7. IL MENU'
2.7.1. PRESA COMANDA
2.8. CONSEGNA DEL PIATTO E CHECK
2.9. CURA DEL CLIENTE
2.10. INCONVENIENTI
2.11. CONCLUSIONE SERVIZIO
2.12. PAGAMENTO E COMMIATO
2.13. TEST DI VERIFICA
2.14. ROLL PLAY
2.15. VIDEO
3. LA CASSIERA
3.1. IL RUOLO
3.2. L'ATTEGGIAMENTO
3.3. I PROCESSI
3.4. VIDEO
3.5. ROLL PLAY
3.6. TEST DI VERIFICA
4. IL CLIENTE
4.1. IL GRANDE MONDO VARIEGATO DEL CLIENTE
4.1.1. https://docs.google.com/presentation/d/1D-fx58TpnGjkH1JOw2hlG03Ro2P1oYXCfMZ8NxOX3Uc/edit?usp=drive_web
4.2. IL RAPPORTO CON IL CLIENTE
4.3. LA PROSSEMICA
4.3.1. https://docs.google.com/presentation/d/19dJgwR-Sh9-qCyHigURLu6fX7DdvkXhuOrFOEp7w_bU/edit#slide=id.g476b7a570_012
4.4. IL RECLAMO
4.4.1. https://docs.google.com/presentation/d/1w2Lnplclex29fN53UX3ZYwvZkZUCMDXv6VfD75xwgS4/edit#slide=id.g45701e9f7_00
4.5. AL TELEFONO
4.6. TEST DI VERIFICA
4.7. ROLL PLAY
4.8. VIDEO
5. LA TECNICA
5.1. COME ACCOGLIERE IL CLIENTE
5.2. COME ACCOMPAGNARE AL TAVOLO
5.3. PORTARE IL MENU'
5.4. PORTARE UN VASSOIO
5.5. PORTARE UN PIATTO
5.6. SPARECCHIARE
5.7. APPARECHIARE
5.8. COME SERVIRE IL VINO
5.9. LA VENDITA
5.9.1. https://www.youtube.com/watch?v=WNkOV1zJUro
5.10. TEST DI VERIFICA
5.11. ROLL PLAY
5.12. VIDEO
6. PRODOTTO
6.1. LA PASTA
6.2. CARNE
6.2.1. https://docs.google.com/presentation/d/1rvBUInTZQF52ju3NpC931h9Ta_iGoeA2cvgXvO63-5c/edit#slide=id.g38817c86d_044
6.3. LA PIZZA
6.3.1. https://www.youtube.com/watch?v=Dnq0RinaXQc
6.4. FORMAGGI
6.5. I DOLCI
6.6. LE BIRRE
6.6.1. https://docs.google.com/presentation/d/1S7VGjA6ZMJ5sFObRri245W9tpLDILIBP2BWabA0fQO8/edit#slide=id.g79b4f275e_083
6.7. I DISTILLATI
6.8. IL VINO
6.8.1. https://docs.google.com/presentation/d/1Ln-aQpZnlpqL77xI1GfVVcC1IU7TTEb9h3Zu6_zC_UQ/edit#slide=id.p
6.8.1.1. https://docs.google.com/presentation/d/1Or3p1c9uwCfIb75LnftFC-rl292DLHeWQaPeHkuhyAc/edit#slide=id.g9a8d1e828_0_1
6.9. CAFFE
6.9.1. https://docs.google.com/presentation/d/1306T2abdm-68PK83s2szGsezK5cqhauV6chCjQYrr9Y/edit#slide=id.p
6.10. BEVANDE LIBERA
6.11. COCKTAIL
6.12. CENTRIFUGATI
6.13. TEST DI VERIFICA
6.14. ROLL PLAY
6.15. VIDEO
7. LA NOSTRA AZIENDA (C0MPANY PROFILE)
7.1. I VALORI E LA MISSION
7.1.1. https://drive.google.com/file/d/0B0zwkwFdxeuedGVGV0x4cUtwZjg/view
7.2. LE REGOLE
7.3. I BENI AZIENDALI
7.4. LA STRUTTURA
7.5. MARCHIO LIBERA
7.6. TEST DI VERIFICA
7.7. ROLL PLAY
7.8. VIDEO
7.8.1. https://www.youtube.com/watch?v=_7Ri83d5V8w
7.9. GLI SPRECHI
7.9.1. https://docs.google.com/presentation/d/1fQkyvjZMiNz-5kU3BDXzp0zQv9nLx-KS7HlC2a-RSJE/edit#slide=id.g4d7e9391c_014
8. INTOLLERANZE / DIETE
8.1. DIETA GIFT
8.1.1. https://docs.google.com/presentation/d/1Gr7KR0HR7sUhNiZqQyKHmYmCfBypT500tkBhgCvBI2w/edit#slide=id.g3396a3ccd_089
8.2. GLUTEN FREE
8.2.1. https://docs.google.com/presentation/d/1f9l0eZUCUxYe7-0Z6codbQ75Y3odkVj69zgYj08BhIA/edit#slide=id.g472aa7639_015
8.3. VEGETARIANO/VEGANO
8.3.1. https://docs.google.com/presentation/d/1_Tj21XBsJOOy-6Pbzbzq7tdKsj_Zs0V9KceKwG78EaQ/edit#slide=id.g3e70213cb_00
8.4. DIARY FREE
8.5. FORAGING
8.6. INTOLERANZA/ALLERGIA
8.6.1. https://docs.google.com/presentation/d/15syBS0kvm05cH_ImKWtP85h_eLw2EYOAlsURe51dhuk/edit#slide=id.p