1. Manpower
1.1. Sales & Customer Service (5)
1.1.1. Canada Team Lead (1)
1.1.2. Canada CS Rep (3)
1.1.3. Canada Sales (1)
1.2. Marketing (1)
1.3. Product Sourcing (1)
1.3.1. Canada (1)
1.4. Purchasing, Logistics & QA (1)
1.4.1. Canada (1)
1.5. Shipping/Receiving (2)
1.5.1. Canada (1)
1.5.2. USA (1)
1.6. Administration (1)
1.6.1. Office Administrator (1)
2. Finances
2.1. Revenue: $8m
2.2. Gross Margin: $4m
2.3. Net Profit: $700k
2.4. Inventory: $1.3m
2.5. Debt: $700k
2.6. Shareholder Dividend: $200k
3. Facilities
3.1. Warehouses
3.1.1. Canadian warehouse
3.1.1.1. 15,000 sqft
3.1.1.2. Fulfils all CA orders
3.1.2. US Warehouse
3.1.2.1. 50,000 sqft
3.1.2.2. Fulfils all US orders
3.1.2.3. Product Repairs & Refurbishment
3.1.2.4. In great tax & logistics location
3.1.2.5. Apartment inside for Canadian visitors
3.2. Offices
3.2.1. Canadian Office
3.2.1.1. Customer Service
3.2.1.2. Administration
4. Products
4.1. 20+ Brands
4.2. 40 Product Categories
4.3. 70 Products
4.4. 500 Skus
5. Culture
5.1. Teammates building passion for the company
5.2. Strong adherence to core values
5.3. Strong sense of community & teamwork
5.4. Less than 5% turnover every year
5.5. Everyone is an "A" Player
5.6. Training programs / education
5.7. Team building events / retreats
6. Sales
6.1. Customers
6.1.1. 50% Amazon
6.1.1.1. 45% Direct Ship
6.1.1.2. 5% Sell To Amazon
6.1.2. 40% eBay
6.1.3. 2% Direct Retail
6.1.4. 3% Wholesale
6.2. International Expansion
6.2.1. Opportunistically investigating partnerships with international partners
6.3. Returns
6.3.1. < 1% Defect Rate
6.3.2. < 2% Buyer remorse returns
6.3.3. < 2% Warranty Claims
6.4. Shipments
6.4.1. 500 packages on a average Monday
6.4.2. 175 packages on an average weekday