Customer Experience Management System

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Customer Experience Management System by Mind Map: Customer Experience Management System

1. Scope

1.1. Establish better communication channels

1.2. Create customer database for analysis

1.3. Research customer experience through realtime feedback from customers

1.4. Marketing and Branding

2. Constraints

2.1. Time consuming

2.2. Costly

3. Needs

3.1. Manage customer experiance

3.2. One stop solution for all customer needs

3.3. Optimise interaction with customer

3.4. Foster customer loyality

4. Risks

4.1. Security breach

4.2. Loss of customer data

5. Users

5.1. Enterprise Customers

5.2. Regular Customers

5.3. Business Clients

5.4. Overseas Customers