Client Technology Tracking Systems (CTTS)

1. Receptionist

1.1. Service request status & history

1.2. Update client Hardware/software configuration

1.3. service request inquiry

1.4. enter service request

2. Manager

2.1. Provide Feedback

2.2. Service request status and history

2.3. Service request inquiry

2.4. Statistics/reports request

2.5. statistics/reports view and manage

3. Clients

3.1. Submit service request

3.2. Update Information

3.3. Service request status and history

3.4. Service Request Inquiry

4. Technicians

4.1. Enter new inventory

4.2. Update and enter service performed details

4.3. Enter Service Request

4.4. Service Request Inquiry

4.5. Service request status & history