1. IT Business Partner
1.1. Responsibilties
1.1.1. Apps Portfolio Mgmt.
1.1.2. Support Business Functions
1.1.3. Primary IT relationship
1.1.4. Escalation of Vendor / Support Issues
1.1.5. Improve Business Processes
1.1.6. Control 3rd Party Delivery of System Changes
1.1.7. System Owner / Application Guardian
1.1.8. System Training for IT / non IT staff
1.1.9. License / Development Budget
1.2. New Roles
1.2.1. James - CRM
1.2.2. TBC - Payroll
1.2.3. Ruth - Accountancy + Tax
1.3. KPI's
1.3.1. Business Function Perspective
1.3.1.1. Agility
1.3.1.2. Relationship with IT
1.3.1.3. System Reliability
1.3.1.4. Quality of Delivery
1.3.2. Metrics
1.3.2.1. Value Delivered
1.3.2.2. Cost Savings
1.3.2.3. Reduce Manual v Automation
1.3.2.4. System Availability
1.3.2.5. Vendor Response/Resolution Times
1.3.2.6. Legacy Apps Decommissioned
1.3.2.7. % of Apps on Latest Software Version
1.3.2.8. Cloud v On Premise Apps
1.4. Interaction with other Teams
1.4.1. Service Desk
1.4.2. Business Analyst / PM
1.4.3. Internal Development
1.4.4. Outsourced Partners
2. Issues / Discussion Points
2.1. Apps Support on the Helpdesk
2.2. Respond to new Business requests
2.3. Overlap with IT BP / BA
2.4. No Surprises
2.5. Up to speed with Vendors / Processes on Arkarius
2.6. IT Apps CAB
3. Priorities
3.1. Group Apps Inventory
3.2. Outsourced Partnering Model
3.2.1. Practice Management
3.2.2. De-risk Parasol Payroll
3.2.2.1. Transfer Subject Matter Knowledge to Business
3.2.2.2. Agree responsibilities with SC
3.2.2.3. Access to Audit Parasol Environment
3.2.2.4. Training for Helpdesk Staff
3.2.3. CRM Vendors and Support Partners
3.2.4. Others
3.3. Recruitment and integration of new roles
3.3.1. Payroll - IT BP
3.3.2. MI Analyst
3.3.3. Developer (PHP Skills)
3.4. Apps Review / TIME Model
3.4.1. Retire Legacy Apps
3.4.2. Reduce License Costs
3.4.3. Consolidate Duplicated Systems
3.5. Improve Integration between Back / Front office systems and online portals
3.5.1. Dell Boomi / Scribe
3.5.2. Business Case
3.6. Plan to de-risk Goldmine
3.6.1. Evaluate Options
3.6.2. Proof of Concept on Salesforce
3.7. MI Solution
3.7.1. Data Warehouse
3.7.2. Data / Cube Analysis Tools
3.8. Support Digital Project
3.8.1. Bob and Will Analysis
3.8.2. Lead on Development
3.8.3. Dev Team Training
3.9. Work on Apps Strategy with James
3.10. CCH - Improve Reputation
3.10.1. Billing Issues
3.10.2. Workflows
3.10.3. Speed Issues
3.11. Embed IT BP Role
4. Development / Delivery
4.1. Responsibilities
4.1.1. 3rd Line Bug Fixes
4.1.2. Maintenance and Enhancement of Online Portals
4.1.3. Integration
4.1.4. Sugar / PHP Development
4.1.5. SQL / MySQL Admin / Support
4.1.6. Greenfield Apps Development
4.1.7. Testing
4.1.7.1. Unit / TDD
4.1.7.2. Integration
4.1.7.3. Regression
4.1.8. Maintain Rackspace / Azure Live / Test Environments
4.2. KPI's
4.2.1. # Successful/Failed Releases
4.2.2. % Time on Bug Fix v Enhancements
4.2.3. # Iterations of Testing
4.2.4. Removal of Technical Debt
4.2.5. Code Complexity
4.2.6. Lines of Code
4.2.7. Implementation of TDD