Communication in 21st Centrury

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Communication in 21st Centrury by Mind Map: Communication in  21st Centrury

1. Basics of Communication

1.1. Listening 45%

1.2. Reading 6%

1.3. Writing 19%

1.4. Speaking 30%

2. Communication Model

2.1. Who??

2.2. What??

2.3. Channel (media)

2.4. Whom??

3. Why we communicate??

3.1. Give Influence

3.2. Build Relation

3.3. Provide Information

3.4. Power

3.5. Assist in Decision Making

3.6. Self Expression

4. 7C of What

4.1. Completeness

4.2. Consiseness

4.2.1. Cut the unimportant things

4.3. Consideration

4.4. Concreteness

4.5. Clarity

4.6. Courtesey

4.7. Compactness

5. Benefits Of Social Media

5.1. Brand Awareness

5.2. Customer Insights

5.3. Competitor Inisights

5.4. Build Relationship

5.5. Rich Cutomer Experience

5.6. Increase Website Traffic

5.7. Content Sharing

6. Ethics In Communication

6.1. Related to Culture

6.2. In line with conduct

6.3. Freedom Of Expression

6.4. Transparency and Data Protection

7. Advancement In Technology

7.1. Smart Phone

7.2. E-Commerce

7.3. Advance Apps

7.4. Compact Laptops

8. Communication Media

8.1. Email in Business

8.1.1. Pay attention to Subjects

8.1.2. Greetings

8.1.3. Give some Introduction

8.1.4. Don't be Emotional

8.1.5. No Capital Letters and Red Fonts

8.1.6. Consider CC and BCC

8.1.7. Do Proofread

8.1.8. Put Additional Contact Information

8.2. Video Conference

8.2.1. Prepare the tools

8.2.2. Prepare the Agenda

8.2.3. Don't be late

8.2.4. Give the Sign

8.2.5. Focus

8.2.6. Background / Place Control