How should we communicate with users?
by Kevin Bush
1. Wiki
1.1. Items are published as "Articles" that are editible
1.2. Usually have good search capabilities
1.3. Options
1.4. Mash up
1.4.1. Collection of various databases
1.4.2. Easy to view
1.4.3. Options
1.4.3.1. MindTouch
2. Email
2.1. Convenient reminder
2.2. No extra navigation
2.3. Difficult to manage over time (Archiving)
3. SharePoint
3.1. Functional website
3.2. Easy to setup
3.3. Not favored by users
4. Forum
4.1. Interactive discussions
4.2. Search
4.3. Options
4.3.1. Drupal