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1. Introduction

1.1. general objectives

1.1.1. knowledge reuse to promote efficiency

1.1.2. innovation to introduce more effective ways of doing things

1.2. accessible to all the knowledge workers in the organization with an implicit assumption that they will be used

2. Knowledge application at the individual level

2.1. Characteristics of Individual Knowledge Workers

2.1.1. seeking to apply or reuse knowledge are likely to play a role in how effective he or she is at finding, understanding, and making use of organizational knowledge.

2.1.2. Personalization and profiling are currently a popular means of characterizing visitors to a given website.

2.1.3. able to find and use content based on individuals’ personal model, and how they perceive the knowledge world around them

2.2. Bloom’s Taxonomy of Learning Objectives

2.2.1. The levels from low to high are: knowledge, comprehension, application, analysis, synthesis, and evaluation.

2.2.2. identified for effective performance and also have a level of understanding that allows for the judgement

2.3. Task analysis and modelling

2.3.1. knowledge workers must do with respect to specific to be taken and/or cognitive processes that must be called upon to achieve a particular task

2.3.2. details of interactions between the user and the current system, or other individuals, and any problems related to them

2.4. EPSS

2.4.1. integrated electronic environment that is available to

2.4.2. easily accessible by each employee

2.4.3. structured to provide information

2.4.4. help distil content into useful chunks

2.4.5. Require a user model or trace a record of the interaction between the user and the system.

2.5. Knowledge application at group and organizational levels

2.5.1. Communication among various users.

2.5.2. Coordination of users’ activities.

2.5.3. Collaboration among user groups on the creation, modification, and dissemination of artefacts and products.

2.5.4. Control processes to ensure integrity and to track the progress of projects.

2.5.5. create artifacts and products that represent knowledge in order to achieve a shared goal.

2.6. Knowledge reuse

2.6.1. the process whereby useful nuggets of knowledge or knowledge objects are made available in a library of such objects.

2.6.2. four reuse situations are: Shared work producers, who produce knowledge they later reuse. Shared work practitioners, who reuse each other’s’ knowledge contributions. Expertise-seeking novices. Secondary knowledge miners.

2.7. Knowledge repositories

2.7.1. contain valuable content that is a mix of tacit and explicit knowledge, based on the unique experiences of the individuals