The Shifting Paradigm of Formal Business Letters between Generations X and Y

1. Passive-Aggresive

2. Effects of Generation Gaps

2.1. Respectfulness

2.2. Use of Emoticons

2.3. Transmittable Medium and Channel used

2.4. Strictness in Formality

3. Communication Patterns

3.1. Passive

3.2. Aggressive

3.3. Assertive

4. Generations

4.1. Generation X

4.1.1. Demographics

4.1.2. Examples of Behavioral Patterns

4.2. Generation Y

4.2.1. Demographics

4.2.2. Examples of Behavioral Patterns

5. "Shifting Paradigm"

5.1. Traditional

5.1.1. Physical Presence

5.1.1.1. Printed Copy

5.1.2. Streamlined Content

5.2. Contemporary

5.2.1. Digital World

5.2.1.1. Electronic Mail

5.2.2. Relaxed Content