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controlling by Mind Map: controlling

1. Reason why controlling is needed

1.1. To adapt to change & uncertainty

1.2. To discover irregularities & errors

1.3. To reduce costs, increase productivity, or add value

1.4. To detect opportunities

1.5. To deal with complexity

1.6. To decentralize decision making & facilitate teamwork

2. Steps in the Control Process

2.1. Establish standards

2.2. Measure performance

2.3. Compare performance to standards

2.4. Take corrective action if necessary

3. Levels of Control

3.1. Strategic control

3.2. Tactical control

3.3. Operational control

4. Six Areas of Control

4.1. Physical

4.2. Human Resources

4.3. informational

4.4. Financial

4.5. Structural

4.6. Cultural

5. Structural Area

5.1. Bureaucratic control

5.2. Decentralized control

6. The Balanced Scoreboard

6.1. Financial

6.2. Customer

6.3. Internal business

6.4. Innovation & learning

7. Why Measure-Managed Firms Succeed

7.1. Top executives agree on strategy

7.2. Communication is clear

7.3. There is better focus and alignment

7.4. The organizational culture emphasizes teamwork and allows risk taking

8. Barriers to Effective Measurement

8.1. Objectives are fuzzy

8.2. Managers put too much trust in informal feedback systems

8.3. Employees resist new measurement systems

8.4. Companies focus too much on measuring activities instead of results

9. The Visual Representation of a Balanced Scorecard

9.1. Strategy Map

10. Budgets

10.1. Incremental budgeting

10.2. Fixed versus Variable Budgets

10.3. Types

10.3.1. Cash or cashflow budget

10.3.2. capital expenditures budget

10.3.3. sales or revenue budget

10.3.4. financial budget

10.3.5. operating budget

10.3.6. nonmonetary budget

10.3.7. expense budget

10.4. Financial Statements

10.4.1. Balanced sheet

10.4.2. Income statement

10.5. Ratio Analysis

10.5.1. Liquidity ratios

10.5.2. Debt management ratios

10.5.3. Return ratios

10.6. Audit

10.6.1. External

10.6.2. Internal

11. The PDCA Cycle

11.1. Plan

11.2. Do

11.3. Check

11.4. Act

12. Total Quality Management

12.1. Applying TQM to Services

12.1.1. RATER scale

12.2. Some TQM Techniques

12.2.1. Outsourcing

12.2.2. Reduced cycle time

12.2.3. Statistical process control

12.2.4. Six sigma & Lean Six Sigma

12.2.5. ISO 9000 and 14000 Series

12.3. Two Core Principles of TQM

12.3.1. People orientation

12.3.2. Improvement orientation

13. The Keys to Successful Control Systems

13.1. They are strategic & results oriented

13.2. They are timely, accurate, & objective

13.3. They are realistic, positive, & understandable & encourage self-control

13.4. They are flexible

14. Barriers to Control Success

14.1. Too much control

14.2. Too little employee participation

14.3. Overemphasis on means instead of ends

14.4. Overemphasis on one instead of multiple approaches

14.5. Overemphasis on paperwork

15. Managing for Productivity

15.1. Output / Input

15.2. Goods + Services / Labor + Capital +Materials + Energy

16. The Role of Information Technology

16.1. Enterprise resource planning (ERP)

17. Keys to Your Managerial Success

17.1. Find your passion and follow it

17.2. Every situation is different, so be flexible

17.3. Encourage self-discovery, and be realistic

17.4. Fine-tune your people skills

17.5. Learn how to develop leadership skills

17.6. Treat people as if they matter, because they do

17.7. Draw employees and peers into your management process

17.8. Be flexible, keep your cool, and take yourself lightly