CONTROL SYSTEMS & QUALITY MANAGEMENT

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CONTROL SYSTEMS & QUALITY MANAGEMENT by Mind Map: CONTROL  SYSTEMS & QUALITY MANAGEMENT

1. Controlling

1.1. means : monitoring performance, comparing it with goals, and taking corrective action as needed

1.2. why is needed?

1.2.1. to adapt to change & uncertainty

1.2.2. to discover irregularities & error

1.2.3. to reduce costs, increase productivity, or add value

1.2.4. to detect opportunities

1.2.5. to deal with complexity

1.2.6. to decentralize decision making & facilitate teamwork

1.3. Step

1.3.1. step 1 : Establish Standards

1.3.2. step 2 : Measure Performance

1.3.3. step 3 : Compare Performance to Standars

1.3.4. step 4 : Take Corrective action if necessary

1.4. Level

1.4.1. Strategic Control

1.4.2. Tactical Control

1.4.3. Operational Control

1.5. Area

1.5.1. Physical

1.5.2. Human resouces

1.5.3. Informational

1.5.4. Financial

1.5.5. Structural

1.5.6. Cultural

2. Balanced Scoreboard

2.1. Indicator

2.1.1. Customer Satisfaction

2.1.2. Internal Processes

2.1.3. Innovation and Improvement Activities

2.1.4. Financial Measure

2.2. Perspectives

2.2.1. Financial

2.2.2. Customer

2.2.3. Internal Business

2.2.4. Innovation & Learning

2.3. Visual Representation

2.3.1. Strategy Map

3. Why Measure-Managed Firms Succeed

3.1. Top executive agree on strategy

3.2. Communication is clear

3.3. There is better focus and aligment

3.4. The organizational culture emphasizes teamwork and allows risk taking

4. Barriers to Effective Measurement

4.1. Objectives are fuzzy

4.2. Managers put too much trust in informal feedback systems

4.3. Employees resist new measurement systems

4.4. companies focus too much on measuring activities instead of result

5. Budget

5.1. Fixed versus Variable Budgets

5.2. Incremental Budgeting

5.3. Types

5.3.1. Cash or cash flow budget

5.3.2. Capital Expenture budget

5.3.3. Sales or revenue budget

5.3.4. Expense Budget

5.3.5. Financial Budget

5.3.6. Operating Budget

5.3.7. Nonmonetary Budget

5.4. Financial Statement

5.4.1. Balance Sheet

5.4.2. Income Statement

5.5. Ratio Ananlysis

5.5.1. Liquidity Ratios

5.5.2. Debt Management Ratios

5.5.3. Returns Ratios

5.6. Audit

5.6.1. External

5.6.2. Internal

6. PCDA Cycle

6.1. Plan

6.2. Do

6.3. Check

6.4. Act

7. Total Quality Management

7.1. Applying TQM to Services

7.1.1. RATER Scale

7.2. Some TQM Techniques

7.2.1. Outsourcing

7.2.2. Reduced cycle time

7.2.3. Statistical Process Control

7.2.4. Six Sigma & Lean Six Sigma

7.2.5. ISO 9000 and 14000 series

7.3. Two Core Principle of TQM

7.3.1. People Orientation

7.3.2. Improvement Orientation

8. The Keys to Successful Control Systems

8.1. They are strategic & result oriented

8.2. They are Timely, accurate, & objectives

8.3. They are realistic, positive& understandable & encourage self- control

8.4. They are flexible

9. Barriers to Control Success

9.1. Too much control

9.2. Too little employee perticipation

9.3. Overemphasis on one instead of multiple approach

9.4. Overemphasis on paperwork

10. The Role of Information Technology

10.1. Enterprise Resource Planning (ERP)

11. Managing for Productivity

11.1. Output/Input

11.2. Goods + Services / Labor + Capital + material + Energy

12. Keys to Your Managerial Success

12.1. Find your passion and follow it

12.2. Every Situstion is diffrent, so be flexible

12.3. Ecourage self- discovery, and be realistic

12.4. Fine-tune your people skills

12.5. Learn how to develop leadership skills

12.6. Treat people as if they matter, because they do

12.7. Draw employees and peers into your management process

12.8. be flexible, keep your cool, and take yourself lightly