1. Operational Efficiency and Effectiveness
1.1. Outcomes
1.1.1. 20% Efficiency Uplift
1.1.2. OEE Uplift (85% Benchmark)
1.1.3. Shorter Lead Times
1.1.4. Reduced Inventory
1.1.5. Clean, Safe and Visual Production Environment
1.1.6. Self Organising Teams Participating in Huddles
1.1.7. Visual Performance Monitoring
1.1.8. Cellular Layout
1.1.9. Optimised Pull System
1.2. Deliverables and Milestones
1.2.1. Value
1.2.1.1. Voice Of Customer
1.2.1.2. 20% Efficiency Challenge
1.2.1.3. Waste Definitions
1.2.2. Value Stream
1.2.2.1. Current State Value Stream Map
1.2.2.2. Future State Value Stream Map
1.2.3. Stability
1.2.3.1. 5S
1.2.3.2. OEE
1.2.3.3. Strips
1.2.3.4. Huddles
1.2.3.5. Visual Management
1.2.3.6. PSQVC
1.2.4. Flow
1.2.4.1. New Layout
1.2.4.2. Yamazumi
1.2.4.3. Timings
1.2.4.4. SOPs
1.2.5. Pull
1.2.5.1. Kanban
1.2.6. Perfection
1.2.6.1. Kaizen
1.2.6.2. Process Confirmation
2. Sales 2.0
2.1. Outcomes
2.1.1. Segmented Client Needs and KPIs
2.1.2. Standardised Optimised Sales Process
2.1.3. Regular Sales Huddle with Visual Management
2.1.4. Optimised Org Design and Roles
2.1.5. Defined Skills and Training Needs
2.2. Deliverables
2.2.1. Client
2.2.1.1. Qualification
2.2.1.2. Segmentation
2.2.1.3. Voice of Client
2.2.2. Process Standardisation
2.2.2.1. Lead Generation
2.2.2.2. Outreach
2.2.2.3. Appointment Setting
2.2.2.4. Sales Calls and Scripts
2.2.2.5. SPIN
2.2.3. Performance
2.2.3.1. Visual Management
2.2.3.2. Huddles
2.2.3.3. KPIs
2.2.4. Org & Skills
2.2.4.1. Future State Org Design
2.2.4.2. Skills Matrix
2.2.4.3. Skill Gap & Training Plan
2.2.5. Mindsets & Behaviours
2.2.6. Technology
2.2.6.1. CRM
2.3. Milestones
2.3.1. Diagnose
2.3.2. Design
2.3.3. Implement
2.3.4. Sustain
3. Data Request
3.1. Client
3.1.1. Number of Clients
3.1.2. Client Segments
3.1.3. Customer Data
3.1.3.1. Complaints
3.1.3.2. NPS
3.2. Process
3.2.1. Products and Product Lines
3.2.2. Timings
3.2.3. Volume of orders processed (demand)
3.2.4. Contracted hours worked by employee
3.2.5. Long term absence, maternity
3.2.6. Layout
3.2.7. Quality data
3.2.8. Lead times
3.2.9. Safety data
3.3. Performance
3.3.1. Sales & Targets
3.3.2. Expense Breakdown
3.3.3. Salaries
3.3.4. Inventory
3.3.5. Financial reporting
3.4. Org and Skills
3.4.1. Org Charts
3.4.2. Number of employees by grade
3.4.3. Roles
3.5. Mindsets and Behaviours
3.5.1. Engagement Survey Data
3.6. Technology
3.6.1. Systems used
4. Mobilisation
4.1. Outcomes
4.1.1. Clear Vision and Goals
4.1.2. Clear Future State Map
4.1.3. Clear Roadmap for the Business Transformation Programme
4.1.4. Workforce Aligned and Engaged in Changes
4.1.5. Direction Clearly Communicated by Leadership
4.2. Deliverables
4.2.1. Current State Map
4.2.2. Categorised and Prioritised Issues
4.2.3. Future State Map
4.2.4. Future State Layout
4.2.5. Future State Org Design
4.2.6. Vision Statement and Visualisation
4.2.7. Clear Business Goals Defined
4.2.8. Business Transformation Programme Milestones and Deliverables
4.3. Milestones
4.3.1. Monday- Team Vision Sessions
4.3.2. Tuesday- Waste Walk
4.3.3. Tuesday- Current State Map
4.3.4. Tuesday- Current State Layout
4.3.5. Wednesday- Future State Map
4.3.6. Wednesday- Future State Layout
4.3.7. Wednesday- Future State Org Design
4.3.8. Thursday- Rich Pictures Leadership Vision
4.3.9. Thursday- Financial Goal Setting Session
4.3.9.1. Note: Consider Bonus Incentive Programme
4.3.10. Thursday- Business Transformation Programme Roadmap
4.3.11. Friday- Business Transformation Programme Roadmap Continued
4.3.12. Friday- Present Vision, Goals and Roadmap
5. Operational Excellence Design Elements Training
5.1. Visual Management
5.2. Huddles
5.3. Capacity Planning
5.4. KPIs
5.5. Standard Operating Procedures
5.6. Team Based Problem Solving
5.7. Skills Matrix
5.8. WILO
5.9. 1:1 Coaching
5.10. Process Confirmation
5.11. Yamazumi
5.12. 5S
5.13. Kanban
5.14. Kaizen
6. D2C Digital Proposition
6.1. Methodology Phases
6.1.1. Discover
6.1.2. Design
6.1.3. Develop
6.1.4. Test
6.1.5. Iterate
6.2. Programme Phases
6.2.1. Prototype
6.2.2. Prove Out
6.2.3. Scale Up