Hybrid Ticketing System

1. How can we help you?

1.1. Customer fills out required fields

1.1.1. Displays Problem Category

1.1.1.1. General FAQ

1.1.1.1.1. What is eCWT Portal?

1.1.1.1.2. Where can I access this portal?

1.1.1.1.3. What is CWT?

1.1.1.1.4. What is FVAT?

1.1.1.1.5. What are the major changes in using eCWT Portal from the current process?

1.1.1.1.6. What are the benefits of using eCWT?

1.1.1.1.7. Will Globe still accept my printed BIR Forms 2307 and 2306?

1.1.1.2. Registration

1.1.1.2.1. How do I sign-up eCWT Portal?

1.1.1.2.2. I submit CWT for multiple companies as a preparer, do I have to sign-up separately for each company?

1.1.1.2.3. I am a preparer for one company, but an approver for another, do I have to sign-up separately?

1.1.1.2.4. Can I immediately log-in the system upon registration?

1.1.1.2.5. Is there a requirement to be able to register to the system?

1.1.1.2.6. My registration was rejected, should I sign-up again?

1.1.1.2.7. Can I request Globe to register on my company's behalf?

1.1.1.3. Login

1.1.1.3.1. What is my user credential?

1.1.1.3.2. I forgot my password, what should I do?

1.1.1.3.3. I entered the wrong password for 3 times, what should I do?

1.1.1.3.4. I did not receive the one time pin (OTP), what should I do?

1.1.1.3.5. Can I change my password in eCWT Portal?

1.1.1.3.6. The password I changed is invalid, what does this mean?

1.1.1.3.7. I have a problem logging in and already changed my password, what should I do?

1.1.1.4. Add User

1.1.1.4.1. Can I add another colleague who is also a CWT/FVAT preparer?

1.1.1.4.2. Can I add another colleague who is also a CWT/FVAT approver?

1.1.1.4.3. How many preparers and approvers can I add?

1.1.1.4.4. Can I be both a preparer and approver of eCWT/eFVAT?

1.1.1.4.5. Can I add myself to another company?

1.1.1.5. Filing

1.1.1.5.1. How do I begin filing eCWT through Single Filing or Bulk Uploading?

1.1.1.5.2. Can I remove some accounts before submitting eCWT?

1.1.1.5.3. If I cannot remove accounts, can leave that account with zero (0) tax withheld?

1.1.1.5.4. Can I submit partial eCWT and how to do it?

1.1.1.5.5. Can I submit the other partial CWT manually?

1.1.1.5.6. I submitted my eCWT for approval, however the approver was not able to approve it on time before the deadline, what will happen to the submitted eCWT?

1.1.1.5.7. There is no one to prepare eCWT, how will we submit be able to submit our eCWT?

1.1.1.5.8. Can I customize my bulk template?

1.1.1.5.9. I need to add a new "ATC" for an account, can I add a new row in the bulk template?

1.1.1.5.10. What common errors will user encounter in Single Filing?

1.1.1.5.11. What common errors will I encounter in Bulk Upload?

1.1.1.5.12. Do I need to manually compute for the Tax Withholding Amount?

1.1.1.6. Report Generation

1.1.1.6.1. Can I download my submitted and approved eCWT/eFVAT?

1.1.1.6.2. Can I download MAP Report? When can I download?

1.1.1.7. Posting

1.1.1.7.1. How long will my eCWT be posted?

1.1.1.7.2. I have submitted and approved my eCWT and sent barely on the deadline, will my submitted eCWT still be posted?

1.1.1.7.3. Will there be an Official Receipt that will be sent to us after submission?

1.1.1.7.4. Its already been 24 to 48 hours but my eCWT is not yet posted, what happened to my submitted eCWT?

1.1.1.8. Email

1.1.1.8.1. Role Type: Customer | Will I receive notification when my CWT is ready to be claimed?

1.1.1.8.2. Role Type: Customer | What if I registered using a group email?

1.1.1.8.3. Role Type: Customer | Can I register using my personal email?

1.1.1.9. Other

1.1.1.9.1. Issue does not match the list of problem categories?

1.1.1.10. Submit a support ticket

1.1.1.10.1. Support request sent to email handler that will create a support request through the ticketing system