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Operations Map (WIP) by Mind Map: Operations Map (WIP)
5.0 stars - 1 reviews range from 0 to 5

Operations Map (WIP)

Operations

Production

Maintentence, Equipment Repair, Floor Cleaning, Grounds Management, Work Area Organization, Bathrooms and Offices, Customer Service Area, Photo Studio Floor

Training, Equipment, Chemicals, Tools, Processes, Damage Control, Team Focused

Quality, Floor Mats, 25-Point Inspection Process, Randomly, Retail Customer Items, Final Inspection, Every Vehicle, Quality Control, Send-Backs

Workload Planning, Resource Scheduling, Employee Performance, Nightly Workload Calculation

Detail Departments, Prep, Interior, Exterior, Carpet

Reconditioning, Exterior, Outsourced, Windshield Replacement, Dent Removal, Rim Repair, Internal, Paint Touch-Up, Paint Restoration, Scratch Removal, Trim Repair, Interior, Outsourced, Vinyl Repair, Carpet Replacement, Upholstery Repair, Internal, Carpet Dye, Cigarette Burn Removal, Odor Removal (DrivePur), Leather Restoration, Rip/Tear Repair

Performance

Logistics

Dealership Pick-Up & Delivery, Night Pick-Up & Delivery, Drop Boxes at Dealers, Utilization of Web Portal, Day Pick-Up & Delivery, Mix with Retail Driving, Visit Dealer Managers on Night Driving, Fuel Filling Service

Retail Pick-Up & Delivery, Scheduling Drivers, Spacing Appointments

Airport Pick-Up & Delivery, Arranging Curbside Service

Software

ReconPro, Estimates, Vehicle Check-In, Estimates to Dealers, Estimates to Retail Customers, Reconditioning Estimates, Dealership Portal, Dealer Submits Vehicles, Monitor Vehicle Status, View Invoices, Warranty Status, Service Requests

BlueFolder, Contact Database, Retail Appointment Schedule, Online Portal, Schedule Online

Process Flow, Parking Lot, Magnetic Toppers, Work Orders, Job Assignment, Shop Layout, Operations Process Map

Technology, Printers, Phones, Copiers, Cameras, Survelience System

Google Docs, Workload Planning, Employee Schedule, Employee Directory, Dealer Account Directory, Current, Potential, Chemical Inventory

Quickbooks Online

eFax

Google Calendar

DropBox

TimeClockOnline

GrassHopper, Call Routing, Hold Music, Live Call Transfer, Professional Greetings, Call Forwarding, Extensions, Departments, Dial by Name Directory, Voicemail, Transcribe to Text, E-Mail or TXT Notifications, View Online, Share, Conference Call

Remarketing

Internet Inventory Management, AutoUplinkUSA, Dealer Specialties, vAuto

Promotional Items, Window Stickers, Buyers Guides, License Plate Frames, Dealer Stickers, Year Stickers, Dealer Tags

Photo Studio, Vehicle Photography, Consistent Enviroment, Hi-Res Digital Images, Vehicle Videos, Walk-Around

DrivePur, Dealer Accounts, Retail Customers

Business Resources

H/R

Organizational Development, Culture, Lines of Authority, Change Initiatives, Facilities, New Systems, Org Chart, Proposals

Job Descriptions, Expectations, Role, Respnsibilities, Supervisors, Evaluations

Communication, Instructions, Feedback, Discipline

Hiring, Interview Candidates, Review Candidates, Resumes, Applications, Background Check, Building All-Star Roster

Morale, Employee Requests, Monthly Cookouts

Initiation

Employee Handbook, Policies, Procedures, Uniform

Employee Benefits

Accounting

A/R

A/P

Banks

Budget

Cash Flow

Invoicing

Payroll

Taxes

Inventory

Statements

Expense Recording

Finance

Leasing

Line of Credit

Purchasing

Tools

Chemicals

Supplies

Equipment

Inventory Management, Online Ordering, Tool Vending, Chemical Supply Agreement

Business Development

GR Chamber of Commerce

Strategy

Planning

Sales

Airport Valet Service

Retail Customer Service

Follow-Up Process

Database Management

Virtual Phone System

Customer Satisfaction

Appointment Scheduling

Service Menu

Dealership Accounts

Sales Process

Account Management

Problem Tickets

Initial Setup

Value-Added Sales, DrivePur, Photography, Reconditioning, Night Logistics

Potential Dealer Database

Business Relationships

Tracking

Building

Fleet Business

Follow-Up

Establish Schedule

Storage

Marketing

Marketing is "the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at...

Social Media, Sites, Facebook, YouTube, Blog, Twitter, Flickr, LinkedIn, Tracking, Advertising

Website, Online Appointment Scheduling, Online Estimates

Local Pages, Google, Yahoo, Bing, YellowPages, Yellowbook, CitySearch, Yelp

Print, Brochures, Postcards, Flyers, Sales Sheets

Direct Mail

E-Mail Newsletter, iContact