INTRODUCTION TO QUALITY

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INTRODUCTION TO QUALITY by Mind Map: INTRODUCTION TO QUALITY

1. Meaning

1.1. total of features & characteristic of a product that bear on its ability to satisfy stated needs.

2. Quality Dimension

2.1. performance

2.2. aesthetics

2.3. special features

2.4. reliability

2.5. perceived quality serviceability

3. Contrasting approaches

3.1. Proactive/preventive

3.1.1. design quality in products & process

3.1.2. identify sources of variation

3.1.3. monitor process performance

3.2. Passive/reactive

3.2.1. setting acceptable quality level

3.2.2. inspecting to measure compliances

4. Inspection

4.1. activities such as measuring, inspection, testify or more characteristic of a product & comparing with specified requirement to determine conformity

5. Quality Control

5.1. technique & activities to achieve, sustain & improve quality of products

6. Quality Assurance

6.1. the process of verifying whether a product meets required specifications and customer expectations

7. Needs for quality

7.1. its pays

7.2. global compatition

7.3. consumers are more sophisticated

8. Total Quality Management

8.1. Principles & Practices

8.1.1. leadership

8.1.2. customer satisfaction

8.1.3. employee involvement

8.1.4. continuous improvement

8.1.5. supplier partnership

8.1.6. performance measures

8.2. Tools & Technique

8.2.1. Quantitative

8.2.1.1. SPC

8.2.1.2. acceptance sampling

8.2.1.3. reliability

8.2.1.4. experimental design

8.2.1.5. FMEA

8.2.1.6. QFD

8.2.2. Non-Quantitative

8.2.2.1. ISO 9000

8.2.2.2. ISO 14000

8.2.2.3. benchmarking

8.2.2.4. total productive maintenance

8.2.2.5. management tools

8.2.2.6. concurrent engineering

8.3. the way of managing organization to achieve excellence