IT Porfessional
af Hueini David
1. Closed by Day and Professional
1.1. By Tech Day
1.1.1. Closed
1.1.2. Day
1.1.3. Hour
1.1.4. Technician
2. Cloased by 6 Months as Professional
2.1. By Tech History
2.1.1. Closed
2.1.2. ClosedDate
2.1.3. Technician
3. Closed by Technician #Month
3.1. By Tech History
3.1.1. Closed
3.1.2. Technician
4. Backlog by Professional
4.1. By A Vencer Vencidos
4.1.1. Technician
4.1.2. Ticket
5. Reopened by Professional
5.1. Reabertos
5.1.1. Technician
5.1.2. Ticket
6. NPS
6.1. ComSLA
6.1.1. Meta74.9
6.1.2. Meta75
6.2. NPS2
6.2.1. NPSFila
7. SLA
7.1. ComSLA
7.1.1. Meta89.9
7.1.2. Meta90
7.1.3. SLA Fila
7.1.4. YE
7.1.5. YS
8. Promoters
8.1. By NPS
8.1.1. Promoter
9. Net
9.1. By NPS
9.1.1. Net
10. Detractors
10.1. By NPS
10.1.1. Score
11. #Reopened
11.1. Reabertos
11.1.1. CountRA
12. #Closed
12.1. By Still Open
12.1.1. Closed
13. #Backlog
13.1. By A Vencer Vencidos
13.1.1. Still Open
14. #Reaching
14.1. By A Vencer Vencidos
14.1.1. Reaching
15. #Reached
15.1. By A Vencer Vencidos
15.1.1. Reached
16. Areas
16.1. Fila
16.1.1. Area
17. Supervisor
17.1. Fila
17.1.1. Manage / Supervisor
18. Professional
18.1. By Tech History
18.1.1. Technician1
19. Queue
19.1. Fila
19.1.1. QueueShort
20. #Reach
20.1. By A Vencer Vencidos
20.1.1. Reach
21. Ultima Atualização
21.1. UltimaAtualizacao
21.1.1. UltimaAtualizacao
22. In
22.1. By SLA
22.1.1. IN SLA
23. Our
23.1. By SLA
23.1.1. OUT SLA