The Performance Management Cycle

1. Introduction to Performance Management

1.1. Purpose and objectives of performance management

1.2. Overview of the cycle: goal-setting, check-ins, reviews, and feedback

1.3. Why consistency and fairness matter

2. Goal Setting

2.1. Aligning goals with organizational priorities and values

2.2. Characteristics of effective goals (e.g., SMART framework) and what makes a good goal

2.3. Effort vs. Outcome focused goals

3. Feedback

3.1. The role of feedback in performance and development

3.2. Delivering constructive and balanced feedback (SBI Model)

3.3. Best practices for receiving feedback effectively

4. Ongoing Check-Ins

4.1. The role of regular performance conversations

4.2. Tracking and documenting progress

4.3. Addressing challenges & roadblocks, adjusting your goals

5. Performance Reviews (Mid-Year & Year-End)

5.1. Structure & Components of an effective review

5.2. Writing clear, objective, and actionable reviews

5.3. Avoiding bias, ensuring fairness, and using evidence to support assessments