1. Office
1.1. Answer the phone between 9am-5pm Mon-Fri
1.1.1. Kristal
1.2. Process customer enquires
1.2.1. Kristal
1.3. Find new and inventive ways to save money, and reduce wasted expense.
1.3.1. Kristal
1.4. Identify our biggests costs and work to reduce them
1.4.1. Jason
1.5. Produce a clear monthly report that gives insight into income and expenses
1.5.1. Kristal
1.6. Make sure that every customer that comes into contact with Threeworlds feels special and cared for
1.6.1. Kristal
1.7. Problem solve customer problems and issues
1.7.1. Kristal
1.8. Pay suppliers on time and maintain good supplier relations
1.8.1. Kristal
1.9. Minimise outstanding debtor accounts to maximise business cashflow
1.9.1. Kristal
1.10. Ensure that Threeworlds is complying with the laws we feel are fair and true and legal standard based of the orignal constution
1.11. Keep accurate staff records and pay staff on time
1.11.1. Kristal
1.12. Receive web orders over the phone in a helpful way
1.12.1. Kristal
1.13. Create a returns policy to gather intel on what issues we have with product range
1.13.1. Kristal
2. Community
2.1. Matt
3. Website
3.1. Pack and ship all internet orders the day they come in if before 3pm and stock available.
3.1.1. Tuan
3.2. Give online customers such a good virtual experience of the product, as if they have touch and played with every product they view on our site.
3.2.1. Jason
3.3. Blow customers away with speed of service.
3.3.1. Tuan
3.4. Make sure all our online customers know about the great new products that we have in stock and available.
3.4.1. Kristal
3.5. Make the service we offer personal and real. Convey in what ever way you can that we do care about our customers and that we will do anything to make sure they are happy with their expereince.
3.5.1. Jason
3.6. Keep the website feeling alive and active.
3.6.1. Jason
4. Wholesale
4.1. Receive wholesale orders and offer support to wholesale customers
4.1.1. Tuan and Kristal
4.2. Make sure all our online customers know about the great new products that we have in stock and available.
4.2.1. Kristal
4.3. Make it quick clear and easy to order online
4.3.1. Jason
5. Shop
5.1. Make the shop feel full and overflowing with awesome stuff
5.1.1. Chris
5.2. Make the shop feel clean, fresh and new
5.2.1. Chris
5.2.1.1. Make sure the shop feels new and exciting
5.2.1.1.1. Create offers and bundle deals. Things to make the stock come alive and inviting
5.2.1.1.2. Run a shop promotion once a month to create interest in a new item that we have or an old item that is under exposed.
5.3. Make it clear and obvious what every item in the shop costs.
5.3.1. Chris
5.4. Make the shop look visually appealing, with stock, signage and layout
5.4.1. Upgrade or change something that is looking old once a month. (i.e. signage, displays, fittings etc.)
5.4.1.1. Chris
5.5. Remove all slow/dead stock and replace with hot selling items
5.5.1. Run sales, for slow or dead stock, and replace with something new and exciting
5.6. Make every customer feel welcomed and cared for when they visit the store
5.6.1. Luke
5.7. Make sure all customer requests and concerns are dealt with
5.7.1. Kristal
5.8. Make sure the shop staff are supported and feel comfortable in the shop, and are happy working at Threeworlds
5.8.1. Keep staff morale high, by running regular meetings, and dealing with any issues that may arise.
5.8.1.1. Tuan
5.9. Make sure all staff are up to date with any new policies,or processes.
5.9.1. Kristal
5.10. Make sure staff are up to date with product info, and run info nights to encourage sharing of staff knowledge about new and old items.
5.10.1. Tuan
5.11. Make sure stock levels are accurate, and all items are in Vend.
5.11.1. Tuan
5.12. Maintain workshop roster, and facilitators
5.12.1. Kristal
5.13. Create newness and inspiration for the community with workshops, events, programs etc
5.13.1. Matt
5.14. Make sure laybys are cleared
5.14.1. Kristal
5.15. Make sure things don't get stolen in the shop@!
5.15.1. Jason
6. Warehouse
6.1. Keep the warehouse free from waste, clutter, unrelated and useless items.
6.1.1. Tuan
6.2. Keep the warehouse clear and orderly.
6.2.1. Tuan
6.3. Keep stock levels accurate in Vend, and make sure all items are in Vend with accurate stock cost, codes etc
6.3.1. Tuan
6.4. Make sure all items are priced and labelled correctly.
6.4.1. Tuan
6.5. Create an area and process for damaged stock
6.5.1. Tuan
6.6. Keep stock levels at an optimum. Not too much, but always enough.
6.7. Monitor stock performance and clear out old dead stock. Make way for the new!
7. Workshop
7.1. Keep it stocked at an optimum level. not too much but always enough
7.1.1. Kristal
7.2. Ensure the workshop is profitable in each product and as a whole
7.2.1. Kristal
7.3. Create a safe working environment
7.3.1. Kristal
7.4. Make sure the area feels clean and clear
7.4.1. Rob
7.5. Maintain an excellent standard of production of all products coming out of workshop
7.5.1. Rob
8. Overall Objectives
8.1. Create the most awesome, comfortable, stimulating, energising, exciting and rewarding place to work
8.1.1. Create a nice space kitchen rest area at warehouse
8.1.1.1. Rob and Kristal
8.2. Creating Growth and New Opportunities
8.3. Creating Newness and keeping it fresh
8.4. Building, and Fostering Good Vibes
8.5. Developing Refining and Maintaining Proceedures
9. Structure
9.1. Aim
9.2. Tasks
9.3. Results/Reporting
9.4. Reward
10. Product Development
10.1. develop new, and refine existing products to keep our range current and exciting
10.1.1. Jason to lead team.
10.1.1.1. set parameters