1. WF 3 | Account Created | Full reg no money sent
1.1. IF BRANCH
1.1.1. YES all verified
1.1.1.1. Confirmation email that acc is verified | PASS
1.1.1.1.1. Delay by 1 day
1.1.1.1.2. EMAIL 1 | Reminder to make 1st transaction
1.1.1.1.3. Delay 2 days
1.1.1.1.4. Push / sms
1.1.1.1.5. EMAIL 2 | Reminder to make transaction
1.1.1.1.6. Delay 3 days
1.1.1.1.7. EMAIL 3 | reminder to make transaction
1.1.1.1.8. Delay 5 days
1.1.1.1.9. EMAIL 4 | Reminder to make transactions
1.1.1.1.10. Delay 7 days
1.1.1.1.11. SMS / Push
1.1.1.1.12. EMAIL 5 | Reminder to make transactions
1.1.2. NO not verified
1.1.2.1. Confirmation email that acc is not verified | FAILED
1.1.2.1.1. Delay 2m
1.1.2.1.2. Create ticket for service to follow up on this lead
1.1.2.1.3. EMAIL 1 | Upload the right ID / Picture with guidelines on best practices - we are putting you in touch with customer service to assist
1.1.2.1.4. IF BRANCH
2. WF 4 | Transaction TRIGGER | QUOTE CREATED GOAL | TRANSFER
2.1. IF BRANCH
2.1.1. YES TRANSFERRED
2.1.1.1. IF BRANCH
2.1.1.1.1. YES Wallet
2.1.1.1.2. NO Wallet but yes Transaction
2.1.2. NO TRANSFERRED
2.1.2.1. EMAIL 1 | Pay for your transfer
2.1.2.2. Delay 24h
2.1.2.3. Email 2 | Quote expired
3. WF 5 | Post dispatch TRIGGER | Transfer confirmed DEAL WF
3.1. IF BRANCH
3.1.1. Yes Bank transfer
3.1.1.1. EMAIL 1 | Money received
3.1.1.2. EMAIL 1 | problem with transfer
3.1.1.3. Ticket creation for follow up CS
3.1.2. Yes Mobile money
3.1.2.1. EMAIL 1 | Money received
3.1.2.2. EMAIL 1 | problem with transfer
3.1.2.3. Ticket creation for follow up CS
3.1.3. Yes Cash pickup
3.1.3.1. EMAIL 1 | Money received
3.1.3.2. EMAIL 1 | problem with transfer - we won't know if there's a problem. we can't inform the customer. the provider doesn't flag it a a problem
4. WF 6 | Reset your pin
5. WF 1 | Lite reg TRIGGER | LITE REG GOAL | CREATE ACCOUNT TO BECOME LITE REG - we need Email, phone, password
5.1. EMAIL 1 | Welcome email
5.2. Delay 1 hour
5.3. EMAIL 2 | Follow up to complete account
5.4. Delay 1 days
5.5. Push notification / sms
5.6. EMAIL 3 | 2nd Follow up reminder to complete account registration
5.7. Delay 3 days
5.8. EMAIL 4 | 3rd Followup reminder to complete account registration
5.9. Delay 2 days
5.10. Push / sms
6. WF 2 | Attempt to be verified TRIGGER | Completed registration but awaiting docs like ID etc GOAL | Full registered
6.1. Delay 20 min
6.2. EMAIL 1 | Waiting for customer to send docs for verification
6.3. Delay 1 day
6.4. Push notification / sms
6.5. EMAIL 2 | Reminder to upload docs needed
6.6. Delay 2 day
6.7. Push Notifications
6.8. EMAIL 3 | Reminder to upload docs needed
7. WF 7 | Refer a friend TRIGGER | Customer wants to refer a friend GOAL | refer a friend and encourage first transaction of £250 so both referrer and referee both receive £25 TO REFER A FREIND - we need to send Email, phone number, password
7.1. EMAIL 1 | Email to all customers about the refer a friend programme
7.1.1. Landing page with details - this page will include the offer details, the terms & conditions, FAQs, the list of participating countries and the requirements
7.1.1.1. refer a friend promo page for each customer
7.1.1.1.1. refer a friend landing page for referee
7.2. Delay 2 days
7.3. EMAIL 2 | Reminder all customers who haven't referred a friend.
7.3.1. Landing page with details - this page will include the offer details, the terms & conditions, FAQs, the list of participating countries and the requirements
7.3.1.1. refer a friend promo page for each customer
7.3.1.1.1. refer a friend landing page for referee
7.4. Push Notifications
7.5. EMAIL 3 | Reminder all customers who haven't referred a friend.
7.5.1. Landing page with details - this page will include the offer details, the terms & conditions, FAQs, the list of participating countries and the requirements
7.5.1.1. refer a friend promo page for each customer
7.5.1.1.1. refer a friend landing page for referee