1. Aquarium
1.1. Doc Request Queue
1.2. More info in Queue
1.3. Updating Acceptances
1.4. Decision Request Queue
1.5. Queue Errors
2. Communication
2.1. Chasing Deicisions with funders
2.2. Assigning and alocating emails
2.3. Telephone fielding
2.4. Customer Service
2.5. emails
2.5.1. Dealer enquiries
2.5.1.1. Change of Figures/Vehicle
2.5.1.2. Proofs to support application
2.5.1.3. Manual Residual Quotes not on MOL
2.5.2. Executive enquiries
2.5.3. Funder enquiries
2.5.3.1. New node
3. MOL
3.1. Proposal Loading
3.1.1. What product do i use to propose a customer?
3.1.2. What Information do we require?
3.1.3. What products are avaiable on maia online?
3.1.4. Can i go back in and amend an application?
3.2. Quotes for Niche Products
3.2.1. Where do i go to retireve a quote for a specific product?
3.2.2. What information do we require?
3.2.3. Can we input target figures(e.g payment, rate or commission)
3.3. Commission Questions
3.3.1. Where do i input the specific commission required?
3.3.2. Where do i find the commission in the quote?
3.3.3. I am inputing a specific commission and its appearing lower, why is this?
3.4. Supermarket and Calculator Navigation
3.5. Alternative products/facilities
4. Aquarius
4.1. Doc Request Generation
4.1.1. What information do we require to produce a document request?
4.1.2. Do we need to know if any gap or warranty taken place?
4.1.3. What do i do if the figures are different to the acceptance?
4.1.4. Where do I get the payment required for the documents?
4.1.5. What do i do if i dont know the commission in and out?
4.2. Housekeeping - Cleansing duplication
4.2.1. Where do i go to see the acceptance?
4.2.2. Which status to i use to pend the acceptance?
4.2.3. What status should the application been in for the acceptance to be a duplicate?
5. Funder Systems
5.1. Proposal loading/Updates
5.1.1. Where do i go to send a new application?
5.1.2. What information do we require(bank details, 3 years address details end emloyment)
5.1.3. How do we do a finance quote?
5.1.4. What do i do if I have incorrect information?
5.1.5. What do i do if the information is incomplete?
5.2. Amending Proposal Information
5.2.1. Where do i input the additional information?
5.2.2. How will the underwriter receive this information?
5.2.3. If there is no option to amend on the system, what is the process?
5.3. Manual Company Proposals
5.3.1. What information do we require to send?
5.3.2. Do we require director details to send?
5.3.3. Do we require the company registration number?
5.3.4. What information do we require on a partnership application?
5.3.5. Where do i go to propose the application?
5.3.6. Do we input the company or director's bank details?
5.4. Obtaining Manual Quotes
5.4.1. Where do i obtain the quote from?
5.4.2. What information do we require to obtain?
5.5. Doc Generation
5.5.1. Do we require registration and chasis number to produce documents
5.5.2. Do we need to show products e.g gap or warranty?
5.5.3. Do they show negative Equity?
5.5.4. Where do i find the application i require documents on?
5.5.5. What process do i follow if i need to amend any information?
5.5.6. How do we find the documents(system or email)
5.5.7. Do they require a directors guarantor form on any company application?
5.5.8. What do we need send to the dealer with documents?
6. Funders
6.1. Criteria Questions
6.1.1. How old can the vehicle be at the start/end of an agreement?
6.1.1.1. Alphera HP(144m end) PCP(108 end)
6.1.1.2. Barclays HP(8yr start - 12yr end)
6.1.1.3. Carlyle HP(144m end) LPP(5yr start) LCV(10yr start)
6.1.1.4. Creation 120m end
6.1.1.5. Northridge HP(120m end) LPP(96mth end)
6.1.1.6. Marsh(10yr end)
6.1.1.7. Moneybarn (7yr start - 10 yr end)
6.1.1.8. Moneyway(10yr end)
6.1.1.9. P&C(13yrs at end if prestige)
6.1.2. Maximum Mileage?
6.1.2.1. Alphera HP(120k start) PCP(150k at end)
6.1.2.2. Barclays -N/A
6.1.2.3. Carlyle HP(120k Start) LPP (60k start)
6.1.2.4. Creation - 100k Start
6.1.2.5. Northridge - N/A
6.1.2.6. Marsh -75K
6.1.2.7. Moneybarn -70k
6.1.2.8. Moneyway -100k
6.1.2.9. P&C - 100k
6.1.3. Who finance Specific employment details E.g(taxi drivers, Housewifes and chaffeurs)
6.1.3.1. Housewife - Alphera, Creation, Northridge, barclays and Moneybarn(joint hirer)
6.1.3.2. Taxi driver - Carlyle(80% GGT) Northridge and barclays
6.1.3.3. Forces - Alphera, creation, Northridge, barclays, moneybarn, moneyway and P&C
6.1.3.4. Retired - Alphera, creation, northridge, barclays, carlyle, P&C, moneybarn and moneyway
6.1.3.5. Driving instructors - Carlyle, northridge, barclays and P&C(80%GGT)
6.1.3.6. Part Time - Alphera, carlyle, creation, northridge, barclays, P&C, Marsh, Moneybarn and moneyway(16hrs week)
6.1.4. What LTV do the funders lend?
6.1.4.1. Alphera - 120% cap trade/100% GG retail
6.1.4.2. Barclays -125% cap retail
6.1.4.3. Carlyle -100%GGR/CAP
6.1.4.4. Creation - 150% dealsaver - NONE standard
6.1.4.5. Northridge -115% CR
6.1.4.6. Marsh - 130%GT - 110%GR
6.1.4.7. Moneybarn - 100%GT
6.1.4.8. Moneyway - 110%GGT
6.1.4.9. P&C - 100%GR
6.1.5. What fees do they offer, spread or upfront?
6.1.5.1. Alphera - Upfront - None
6.1.5.2. Barclays - Upfront
6.1.5.3. Carlyle - Spread - Upfront
6.1.5.4. Creation - Upfront
6.1.5.5. Northridge - Spread - Upfront
6.1.5.6. Marsh - Spread
6.1.5.7. Moneybarn - NONE
6.1.5.8. Moneyway -End of the agreement
6.1.5.9. P&C - Spread
6.1.6. What are the min and max lend they will finance?
6.1.6.1. Alphera HP £2500-85000 PCP £2500- £1200000
6.1.6.2. Barclays HP/ML £1500-50000
6.1.6.3. Carlyle £1500-50000
6.1.6.4. Creation TUL £1000-3000 ML 3000-25000
6.1.6.5. Northridge £1500 - NONE
6.1.6.6. Marsh £2000-15000
6.1.6.7. Moneybarn £5000-25000
6.1.6.8. Moneyway £2000- 15000
6.1.6.9. P&C £2500 -25000
6.1.7. Min and max customer age?
6.1.7.1. Alphera 18-N/A
6.1.7.2. Barclays 18-N/A
6.1.7.3. Carlyle 18-N/A
6.1.7.4. Creation 20-75
6.1.7.5. Northridge 22 - 75
6.1.7.6. Marsh 22
6.1.7.7. Moneybarn 21- N/A
6.1.7.8. Moneyway 21-75
6.1.7.9. P&C 21 -75
6.1.8. Will they finance joint hirers?
6.1.8.1. Alphera - Yes
6.1.8.2. Barclays - No
6.1.8.3. Carlyle - No, Except for Businesses
6.1.8.4. Creation - No
6.1.8.5. Northridge - Yes
6.1.8.6. Marsh - Yes
6.1.8.7. Moneybarn - Yes
6.1.8.8. Moneyway - No
6.1.8.9. P&C - Yes
6.1.9. How do they pay?
6.1.9.1. Alphera - CHAPS
6.1.9.2. Baclays - BACS
6.1.9.3. Carlyle - BACS or CHAPS
6.1.9.4. Creation - BACS or CHAPS
6.1.9.5. Northridge - BACS
6.1.9.6. Marsh - BACS or CHAPS
6.1.9.7. Moneybarn - CHAPS
6.1.9.8. Moneyway - BACS
6.1.9.9. P&C - BACS
6.1.10. Min and max Term of the agreement?
6.1.10.1. Alphera HP(24/60) PCP (24/48)
6.1.10.2. Barclays HP(12/60)
6.1.10.3. Carlyle HP(18/60) LPP(18/48)
6.1.10.4. Creation (24/60)
6.1.10.5. Northridge HP(12/60) LPP(12/42)
6.1.10.6. Marsh (12/60)
6.1.10.7. Moneybarn (24/60)
6.1.10.8. Moneyway (24/60)
6.1.10.9. P&C (12/60)
6.1.11. What D/L do they accept?
6.1.11.1. Alphera - UK/EU
6.1.11.2. Barclays - Any/None (Passport)
6.1.11.3. Carlyle - UK/EU
6.1.11.4. Creation - UK/None (Passport)
6.1.11.5. Northridge - UK
6.1.11.6. Marsh - UK/EU
6.1.11.7. Moneybarn - UK
6.1.11.8. Moneyway - UK
6.1.11.9. P&C - UK/EU
6.1.12. Do they finance commercial Vehicles?
6.1.12.1. Alphera - Yes
6.1.12.2. Barclays - Yes
6.1.12.3. Carlyle - Yes
6.1.12.4. Creation - Yes
6.1.12.5. Northridge - Yes
6.1.12.6. Marsh - No
6.1.12.7. Moneybarn - No
6.1.12.8. Moneyway - No
6.1.12.9. P&C - Yes
6.1.13. Do they accept provisional license
6.1.13.1. Alphera - No
6.1.13.2. Barclays - Yes
6.1.13.3. Carlyle - No
6.1.13.4. Creation - Yes
6.1.13.5. Northridge - No
6.1.13.6. Marsh - Yes
6.1.13.7. Moneybarn - Yes
6.1.13.8. Moneyway - No
6.1.13.9. P&C - Yes
6.2. TAT's
6.2.1. What is the underwriting turnaround time?
6.2.1.1. Alphera - 2 Hours
6.2.1.2. Barclays - 1 Hour
6.2.1.3. Carlyle - 1 Hour
6.2.1.4. Creation - 1 Hour
6.2.1.5. Northridge - 1 Hour
6.2.1.6. Marsh - 1 Hour
6.2.1.7. Moneybarn - 1 Hour
6.2.1.8. Moneyway - 1 Hour
6.2.1.9. P&C - 1 Hour
6.2.2. What is the payout turnaround time?
6.2.2.1. Alphera - 24 Hours
6.2.2.2. Barclays - 24 Hours
6.2.2.3. Carlyle - 24 Hours
6.2.2.4. Creation - 24 Hours
6.2.2.5. Northridge - 24 Hours
6.2.2.6. Marsh - 24 Hours
6.2.2.7. Moneybarn - 48 hours
6.2.2.8. Moneyway - 48 Hours
6.2.2.9. P&C - 48 Hours
6.2.3. What is the turnaround time on providing documents?
6.2.3.1. Alphera - 2 hours
6.2.3.2. Barclays - 2 hours
6.2.3.3. Carlyle - 2 hours
6.2.3.4. Creation - 2 hours
6.2.3.5. Northridge - 2 hours
6.2.3.6. Marsh - 2 hours
6.2.3.7. Moneybarn - 2 hours
6.2.3.8. P&C - 2 hours
6.2.4. What is the turnaround time on releasing funds?
6.2.4.1. Alphera -
6.2.4.2. Barclays -
6.2.4.3. Carlyle -
6.2.4.4. Creation -
6.2.4.5. Northridge -
6.2.4.6. Marsh -
6.2.4.7. Moneybarn -
6.2.4.8. Moneyway -
6.2.4.9. P&C -
6.3. Communication
6.3.1. How do they communicate decisions?
6.3.1.1. Alphera - System
6.3.1.2. Barclays - System/fax
6.3.1.3. Carlyle -Email/Phone
6.3.1.4. Creation -System
6.3.1.5. Northridge - email
6.3.1.6. Marsh -System/Email
6.3.1.7. Moneybarn -System/email
6.3.1.8. Moneyway -System
6.3.1.9. P&C - System
6.3.2. How do they recieve additional information e.g via fax, email or via the phone?
6.3.2.1. Alphera -Phone, System
6.3.2.2. Barclays - Phone/System
6.3.2.3. Carlyle - Phone/Email
6.3.2.4. Creation - Phone
6.3.2.5. Northridge - Phone
6.3.2.6. Marsh - Email/Phone
6.3.2.7. Moneybarn - Phone
6.3.2.8. Moneyway - System/Phone
6.3.2.9. P&C - System/Phone