1. Collections
1.1. Have any medical dictionaries to give away?
1.2. Purchase request
1.3. Donation
2. Lost & Found
2.1. Did anyone find my...?
2.2. I found this...
2.3. Picking up item that was turned in
3. Campus Resources
3.1. Need a campus phone
3.2. Need a campus map
3.3. Need parking info
3.4. Where is a U.S. mail drop box?
4. Technology
4.1. Patron Needs Instruction
4.1.1. Email
4.1.1.1. Needs help using
4.1.1.2. How to access?
4.1.2. Using public computers
4.1.2.1. logging on/off
4.1.3. Other
4.1.3.1. How to use e-book
4.1.3.1.1. w/ an iPad
4.1.3.2. How to perform a certain function
4.1.3.2.1. Change text size of PDF
4.1.3.2.2. Save to desktop
4.1.3.2.3. Navigate to specific website
4.2. Specific Software
4.2.1. I need help with...
4.2.1.1. EndNote
4.2.1.2. Other citation mgmt software
4.2.2. Do you have...?
4.2.2.1. Specific version of MS Word
4.2.2.2. EndNote
4.2.2.3. SPSS
4.2.2.4. ERDAS
4.2.2.5. Adobe products
4.2.2.6. Other not specified
4.3. Wireless/WiFi
4.3.1. How to connect to WiFi?
4.3.2. Do you have WiFi?
4.3.3. Problem w/ wireless
4.3.3.1. Can't connect
4.3.3.2. Slow/lost connection
4.3.4. Not specified
4.4. Other
4.4.1. Copying
4.4.1.1. Do you have/where is copier?
4.4.1.2. Need help using copier
4.4.1.3. Need copier that does not flatten book
4.4.2. Scanning
4.4.2.1. Do you have/where is scanner?
4.4.2.2. Need help scanning
4.4.3. Printing
4.4.3.1. Physical problem (jam, out of paper, etc.)
4.4.3.2. Need help printing (instruction)
4.4.3.2.1. How does MPrint work?
4.4.3.2.2. Printing double-sided
4.4.3.2.3. How to print specific type of doc
4.4.3.3. Other printing problem
4.4.3.3.1. Printing from Virtual Sites
4.4.3.3.2. How to get printing refund?
4.4.4. Public computers
4.4.4.1. Internet problem
4.4.4.2. Computer freezing/locking up
4.4.4.3. Do computers have Level 2 access?
4.4.4.4. Can I use computer to take a test?
4.4.5. USB/flash drive
4.4.5.1. I need help with...
4.4.5.2. Do you have...?
4.4.6. Do you have...?
4.4.6.1. public fax machine
4.4.6.2. headphones
4.4.6.3. Smart Board
5. Library Operations
5.1. Vendor looking for contact person for invoice/payment
5.2. Tech Support
5.2.1. ITS responding to problem
5.2.2. MSIS trying to find specific computer
6. Library Staff
6.1. Staff member calling in
6.2. Liaisons
6.2.1. Appt or consult arrived
6.2.2. Patron trying to contact specific liaison
6.3. Administration
6.3.1. Delivery
6.3.2. Patron wants to verify employment of librarian
6.4. Information Services
6.4.1. Call for specific staff member
6.5. Not specified
7. Library Exhibits
7.1. Turner Town
7.1.1. Question from exhibit organizers
7.2. Deadly Medicine
7.2.1. Where is the exhibit?
7.2.2. What is Deadly Medicine?
7.2.3. What are exhibit hours?
7.2.4. How long does exhibit run?
7.2.5. Exhibit DVD
7.2.6. Misc. question
7.2.6.1. Is exhibit online?
7.2.6.2. Can I film the exhibit?
7.2.6.3. Can I speak w/ organizer/Kate
8. Building/Facility
8.1. Classroom 2802
8.1.1. How to reserve?
8.1.2. Pick up/return key
8.2. Study/Meeting Rooms
8.2.1. How do I reserve?
8.2.2. Are there any here?
8.2.3. Prioritization for reserving
8.2.3.1. Asking about...
8.2.3.2. Complaining about...
8.2.4. No further info
8.3. Library Renovation/Move
8.3.1. Want more info...
8.4. Misc.
8.4.1. How to reserve room in Med Sci?
8.4.2. Checking fire extinguishers
8.4.3. Complaint about too hot/cold
8.4.4. Room for nursing mothers?
8.4.5. Cockroach near exhibit
8.4.6. Broken glass on stairs
8.4.7. What is on 2nd floor?
9. Directional
9.1. Outside of library
9.1.1. food/cafe/restaurant
9.1.1.1. food/coffee
9.1.1.2. vending machines
9.1.2. Med Sci I/II or MSRB I/II/III
9.1.2.1. Location of building
9.1.2.2. Location of specific room
9.1.2.2.1. on 2nd floor
9.1.2.2.2. on 3rd floor
9.1.2.2.3. 2901, 2902, 2903
9.1.2.2.4. PIBS
9.1.2.2.5. Diversity Office
9.1.3. Other floor of building
9.1.4. To/from hospital
9.1.5. Other building on campus
9.1.5.1. LRC
9.1.5.2. Cancer Center
9.1.5.3. Other campus library
9.1.5.4. Buhl
9.1.5.5. BSRB
9.1.5.6. Taubman Center
9.1.6. Directions to library
9.1.7. Misc.
9.1.7.1. ATM
9.1.7.2. No further info
9.2. Within library
9.2.1. Journals
9.2.1.1. Where are the journals located?
9.2.1.2. Where is this specific journal?
9.2.2. Books
9.2.2.1. Where are the books located?
9.2.2.2. Where is this specific book located?
9.2.3. Men's/Women's Restroom
9.2.4. How to get to 5th/6th floor?
9.2.5. Location of stairs
9.2.6. Location of printer/copier/scanner
9.2.7. Where is this call number?
9.2.8. Location of classroom 2802
9.2.9. Study rooms
10. Defies Category!
10.1. Phone Call
10.1.1. Wrong number
10.1.2. Spam call
10.1.3. Emergency Alert System
10.2. Patron asking for opinion/advice
10.2.1. Proofread a paper/resume
10.2.2. Which is quietest floor?
10.2.3. Is it safe to leave stuff at a table?
10.2.4. Where is best place to use headset mic?
10.3. Looking for a person (non-library)
10.3.1. To make a delivery
11. Tools/Supplies
11.1. Tools
11.1.1. 3-hole punch
11.1.2. Pencil sharpener
11.1.2.1. Do you have/where is?
11.1.2.2. Reporting a problem
11.1.3. Stapler
11.1.3.1. Do you have/where is?
11.1.3.2. Need more staples
11.1.3.3. Reporting a problem
11.2. Misc.
11.2.1. Change (money)
11.2.2. Microwave
11.2.3. Band-aid
11.2.4. Blue Book
11.2.5. Kleenex/tissue
11.3. Office Supplies
11.3.1. staple remover
11.3.2. tape
11.3.3. scissors
11.3.4. pencil
11.3.5. pen
11.3.6. paper
11.3.7. highlighter
11.3.8. chalk
11.3.9. paper clip
11.3.10. Sharpie
11.3.11. rubber band
11.3.12. 3x5 index card
12. Library Policies & Procedures
12.1. Library/Borrowing Privileges
12.1.1. Proxy accounts
12.1.1.1. How does a proxy work?
12.1.1.2. How to set up account?
12.1.1.3. Where is form?
12.1.2. Staff privileges
12.1.2.1. temp staff form
12.1.3. Visiting Scholar privileges
12.1.3.1. How to get access to get...
12.1.3.2. Where is form?
12.1.4. Alumni privileges
12.1.4.1. How to get alumni account?
12.1.4.2. What do I have access to?
12.1.5. Guest/Non-affiliate privileges
12.1.5.1. What resources can I use?
12.1.5.2. Can I use computers/printer?
12.2. Eyeglass/Hearing Aid Donation
12.2.1. Can I donate?
12.2.2. Where is box?
12.3. Library Hours
12.3.1. What are library hours?
12.3.2. What time open?
12.3.3. What time closed?
12.3.4. Asking for specific hours
12.3.4.1. Extended hours
12.3.4.2. Spring Break hours
12.3.4.3. Reference hours
12.4. General Policies
12.4.1. for borrowing
12.4.2. for using computers/printers
12.4.2.1. cost
12.4.3. Where are books I left on table?
13. Circulation Issue
13.1. Copy/Venda cards
13.1.1. How can I make copies?
13.1.1.1. Can I use MCard?
13.1.1.2. Can you waive fees?
13.1.2. Need help using card
13.1.3. Have problem using card
13.1.4. Need to buy card
13.1.4.1. How much?
13.1.4.2. Where to buy?
13.1.4.3. How to pay?
13.2. Holds/Requests
13.2.1. How to place hold?
13.2.2. Can I have item recalled?
13.2.3. Are my holds ready/still there?
13.2.4. Can you modify my hold?
13.2.5. ILL
13.2.5.1. Is item here?
13.2.5.2. How will I be notified?
13.2.6. 7FAST
13.2.6.1. How long does it take?
13.3. Patron Account Issue
13.3.1. Claims returned
13.3.2. New patron needs to add to system
13.3.3. Patron lost a book
13.3.4. Account is on hold
13.3.5. What is account status?
13.3.5.1. What/how many books checked out
13.3.5.2. When are items due back?
13.3.6. Fines
13.3.6.1. Do I have any?
13.3.6.2. Where/how to pay?
13.3.6.3. Can you waive?
13.4. Renewals
13.4.1. How to renew online
13.4.2. Can these items be renewed?
13.4.2.1. from different campus
13.4.2.2. ILL item
13.5. Reserves
13.5.1. Need this item...
13.5.2. Where do I get reserves?
13.5.3. What is overdue fines rate?
13.5.4. Faculty member picking up item
13.5.4.1. How to put on reserve?
13.6. Returns
13.6.1. Where to return projector
13.6.2. Can I return items to/from THL?
13.6.3. Complaint about recalled item
13.7. Security gate triggered
13.8. Storage Items
13.8.1. Is this item in storage?
13.8.2. How to get item from storage?
14. Library Resources & Services
14.1. Access to Resources
14.1.1. Using an iPad
14.1.2. Problem getting electronic access
14.1.2.1. Print only
14.1.2.2. Operator error?
14.1.2.3. Possible outage
14.1.2.4. Item not owned
14.1.3. Question about electronic access
14.2. Liaison Services
14.2.1. Need to set up meeting/consult
14.2.2. Who is liaison for...?
14.2.3. Request for classroom instruction
14.2.4. Need help with lit search
14.3. Library Collection question
14.3.1. How are books arranged?
14.3.2. Where are new journals?
14.3.3. Where is reference section?
14.3.4. Where is/how to access catalog
14.3.5. How to view item(s) in RBR?
14.4. Reference Question
14.4.1. I need phone number for...
14.4.1.1. Grad library
14.4.1.2. LRC
14.4.2. Need help finding specific book/journal/article
14.4.3. Need help researching specific topic
14.4.4. Need help using database
14.4.5. Patron asked for Reference dept
14.4.6. Misc. question
14.4.6.1. Copyright question
14.4.6.2. Address for univ president
14.4.6.3. How many bed in hospital
14.5. Misc. Resources
14.5.1. Where can I check out DVD player?
14.5.2. Looking for tax forms
14.5.3. Lockers to store personal items
14.5.4. APA citation guidelines
14.5.5. Journal impact factors
14.5.6. Registry of all room reservations in building
14.5.7. Check out iPads?
14.5.8. Poster printing?
14.5.9. Faculty salary survey
14.5.10. Looking for color printer
14.5.11. Molecular models
14.5.12. Wants to check out skulls/skeletons
14.5.13. Current newspaper
14.6. Misc. Services
14.6.1. Library have a Notary Public?
14.6.2. Where can I post flyers?
14.6.3. Does library copy/scan articles and chapters
14.6.4. Patron asking to use phone