1. Financial Model
1.1. Goals
1.1.1. Build Recurring Revenue
1.1.2. Fund Innovation
1.2. Balance Risk
1.2.1. 4 Pillars
1.2.1.1. Sales
1.2.1.2. Operations
1.2.1.3. Technology
1.2.1.4. Resources
1.2.2. Solution Offering
1.2.2.1. Approach
1.2.2.1.1. Duplicable
1.2.2.1.2. Trainable
1.2.2.1.3. Efficient
1.2.2.2. Solutions
1.2.2.2.1. Project Management
1.2.2.2.2. Service Desk
1.2.3. Revenue Types
1.2.3.1. Development
1.2.3.1.1. High Risk
1.2.3.1.2. Account Acquisition
1.2.3.1.3. Target 25%
1.2.3.2. Support
1.2.3.2.1. Application Support
1.2.3.2.2. Account Penetration & Retention
1.2.3.2.3. Target 50%
1.2.3.3. Recurring
1.2.3.3.1. Maintenace
1.2.3.3.2. Services
1.2.3.3.3. Products
1.2.3.3.4. Target 20%
1.2.3.4. Commission
1.2.3.4.1. Sales Commission
1.2.3.4.2. Resale
1.2.3.4.3. Target 5%
1.2.3.5. Windfall
2. Organization
2.1. Operating Units
2.1.1. Tech Services
2.1.1.1. ENT
2.1.1.2. SMP
2.1.1.2.1. Harrison
2.1.1.3. Ventures
2.1.1.3.1. Steve
2.1.1.4. Taksa
2.1.1.4.1. Karan
2.1.1.5. CorePM
2.1.1.5.1. John
2.1.1.6. Government
2.1.2. Diversification
2.1.2.1. Villas
2.1.2.1.1. Rama
2.2. Service Units
2.2.1. Administration
2.2.2. IT Services
2.2.3. Sales/Marketing
2.2.4. Operations
2.2.4.1. Project Management
2.2.4.2. Architecture
2.2.4.3. Project Technical Lead
2.2.4.4. Developer
2.2.4.5. Technician