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Client von Mind Map: Client

1. Receive auto-responder email with guide

1.1. Daily follow-up resource emails for 7 days

1.1.1. Weekly follow-up emails for 90 days after initial download

1.1.1.1. Put in Referral Campaign list

2. Other (General)

2.1. Download Personal Injury Guide

2.1.1. Receive auto-responder email with guide

2.1.1.1. Daily follow-up resource emails for 7 days

2.1.1.1.1. Weekly follow-up emails for 45 day after initial download

2.2. Contact Us

2.2.1. Receive Auto-responder Email

2.2.2. Receive Automated Call (click-to-call)

2.2.2.1. Not screened

2.2.2.1.1. Voicemail + follow-up calls

2.2.2.1.2. "sorry we missed you" email

2.2.2.2. Screened

2.2.2.2.1. Rejected

2.2.2.2.2. Appointment Set

3. Chasing Emails

3.1. Auto-responder

3.2. "Sorry We Missed You" Email

3.3. Daily Follow-up Emails

3.4. Weekly Follow-up Emails

3.5. Appointment Reminder Email

3.6. "Sorry We Couldn't Help You" Email

4. Client Emails

4.1. "Thank you for choosing GSPAIL"

4.2. "What to expect with your case"

4.3. REL "Hope you're feeling better"

4.4. NEG "We're negotiating your settlement!"

4.5. DSB Schedule Disbursement and Testimonial (if applicable)

4.6. SET "Thank you for choosing GSPAIL"

4.7. Online Reviews (for happy clients only)

5. EVT/Referral Campaign

5.1. Birthday Emails

5.2. Holiday Emails

5.2.1. January

5.2.1.1. Happy New year

5.2.1.2. MLK Day

5.2.2. February

5.2.2.1. Valentine's Day

5.2.3. March

5.2.3.1. St. Patrick's Day

5.2.4. April

5.2.4.1. Easter

5.2.5. May

5.2.5.1. Cinco de Mayo

5.2.5.2. Mother's Day

5.2.5.3. Memorial Day

5.2.6. June

5.2.6.1. Flag Day (6/14)

5.2.6.2. Father's Day

5.2.7. July

5.2.7.1. Independence Day

5.2.8. August

5.2.8.1. Back-to-School

5.2.9. September

5.2.9.1. Labor Day

5.2.9.2. Patriot Day (9/11)

5.2.10. October

5.2.10.1. Halloween

5.2.11. November

5.2.11.1. Veterans Day (11/11)

5.2.11.2. Thanksgiving

5.2.12. December

5.2.12.1. Pearl Harbor Day (12/7)

5.2.12.2. Christmas

5.3. Monthly Newsletter

5.3.1. News & Articles

5.3.2. Resources

5.3.3. Happy Client of the Month (Testimonial)

5.3.4. Upcoming Events

5.3.5. Special Offer (Free TV)

5.3.6. New Laws/Changes in Laws

5.4. Event

5.4.1. Invitation

5.4.2. Reminder

5.4.3. Thank You for Attending

5.5. Contest

5.5.1. Enter to Win

5.5.2. Weekly Reminders

5.5.3. Contest Ended - Announce Winner

6. Auto Accident Daily Follow-up Emails (1 week)

6.1. Day 1: (Auto-responder)

6.2. Day 2: Auto Accident Guide

6.3. Day 3: SinkLaw App

6.4. Day 4: Auto Accident FAQs

6.5. Day 5: Helpful Resources

6.6. Day 6: Testimonial Videos

6.7. Day 7: Meet our Attorneys (videos)

7. Workers' Comp Daily Follow-up Emails (1 week)

7.1. Day 1: (Auto-responder)

7.2. Day 2: Workers' Compensation guide

7.3. Day 3: SinkLaw App

7.4. Day 4: Work Injury FAQs

7.5. Day 5: Helpful Resources

7.6. Day 6: Testimonial videos

7.7. Day 7: Meet our Attorneys (videos)

8. SSD Daily Follow-up Emails (1 week)

8.1. Day 1: (Auto-responder)

8.2. Day 2: Social Security Guide

8.3. Day 3: The Social Security Process

8.4. Day 4: Social Security FAQs

8.5. Day 5: Helpful Resources

8.6. Day 6: Testimonial Videos

8.7. Day 7: Meet our Attorneys (videos)

9. Car Accident

9.1. Contact Us

9.1.1. Receive Auto-responder Email

9.1.2. Receive Automated Call (click-to-call)

9.1.2.1. Not screened

9.1.2.1.1. Voicemail + follow-up calls

9.1.2.1.2. "sorry we missed you" email

9.1.2.2. Screened

9.1.2.2.1. Rejected

9.1.2.2.2. Appointment Set

9.2. Download Auto Accident Guide

9.2.1. Receive auto-responder email with guide

9.2.1.1. Daily follow-up resource emails for 7 days

9.2.1.1.1. Weekly follow-up emails for 45 day after initial download

10. Hurt on the job

10.1. Contact us

10.1.1. Receive Auto-responder email

10.1.2. Receive automated call (click-to-call)

10.1.2.1. Not Screened

10.1.2.1.1. Voicemail + follow-up calls

10.1.2.1.2. "sorry we missed you" email

10.1.2.2. Screened

10.1.2.2.1. Rejected

10.1.2.2.2. Appointment set

10.2. Download Work Injury Guide

10.2.1. Receive Auto-responder email with guide

10.2.1.1. Daily follow-up resource emails for 7 days

10.2.1.1.1. Weekly follow-up emails for 45 days after initial download

11. Social Security Disability

11.1. Download SSD Guide

11.2. Contact Us

11.2.1. Auto-responder email

11.2.2. Automated call (click-to-call)

11.2.2.1. Not Screened

11.2.2.1.1. Voicemail + follow-up calls

11.2.2.1.2. "sorry we missed you" email

11.2.2.2. Screened

11.2.2.2.1. Rejected

11.2.2.2.2. Packet Sent

12. SSD Emails

12.1. "Packet Sent" email

12.2. Packet reminder email

12.3. "We've received your packet" email

12.4. "Your application has been submitted" email

12.5. Initial Denial email "Don't lose hope"

12.6. Request for Reconsideration email

12.7. "Your Request for Reconsideration was Denied - Schedule a hearing"

12.8. Hearing Date Reminder Emails

12.9. Your Application has been Approved!

12.10. Thank you for choosing GSPAIL

12.11. Please review (only for happy clients)