Zendesk Ticket - Complaint

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Zendesk Ticket - Complaint por Mind Map: Zendesk Ticket - Complaint

1. Product

1.1. Category

1.1.1. Subcategory

1.1.1.1. Symptom

1.1.1.1.1. Accountable

2. R2

2.1. Hardware

2.1.1. R2 Extruder

2.1.1.1. R2 Extruder Not extruding

2.1.1.1.1. R2 Extruder not extruding - User error

2.1.1.1.2. R2 Extruder Not extruding - Robo QC

2.1.1.2. R2 Extruder Hotend damaged

2.1.1.3. R2 Extruder not heating

2.1.1.4. R2 Extruder not cooling

2.1.1.4.1. User error Extruder 4

2.1.1.4.2. Robo QC Extruder 3

2.1.1.5. R2 Extruder Crashing into bed

2.1.1.6. R2 Extruder missing parts

2.1.1.7. R2 Extruder Autolevel not working

2.1.1.8. R2 Extruder Clicking

2.1.1.9. R2 Extruder Screw Stripped

2.1.1.10. R2 Extruder Hotend loose

2.1.1.11. R2 Extruder Temperature Not Reading

2.1.2. R2 Bed

2.1.2.1. R2 Bed missing parts

2.1.2.2. R2 Bed not connecting

2.1.2.3. R2 Prints not sticking

2.1.2.4. R2 Bed not level

2.1.2.5. R2 Bed damaged

2.1.2.6. R2 Bed not heating

2.1.3. R2 Gantry

2.1.3.1. R2 Gantry Loud noise when homing XY

2.1.3.2. R2 Gantry clicking

2.1.3.3. R2 Gantry Shifting during printing

2.1.3.4. R2 Gantry Uneven texture on prints

2.1.3.5. R2 Gantry damaged

2.1.3.6. R2 Gantry missing parts

2.1.3.7. R2 Gantry not moving

2.1.4. R2 Z axis

2.1.4.1. R2 Loud noise when homing Z

2.1.4.2. R2 Z banding

2.1.4.3. R2 Z axis damaged

2.1.4.4. R2 Z axis not moving

2.1.5. R2 Door

2.1.5.1. R2 Door Broken

2.1.5.2. R2 Door missing parts

2.1.5.3. R2 Door Scratched

2.1.6. R2 Outer Plastics

2.1.6.1. R2 Outer plastics scratched

2.1.6.2. R2 Outer plastics dirty

2.1.7. R2 Mainboard

2.1.7.1. R2 Mainboard loose

2.1.7.2. R2 MainboardBad fans

2.1.7.3. R2 Mainboard Bad power switch

2.1.8. R2 Raspberry pi

2.1.8.1. R2 Raspberry pi loose

2.1.8.2. R2 Raspberry pi Can't connect to wi-fi

2.1.9. R2 USB port

2.1.9.1. R2 USB port not reading

2.1.10. R2 Touchscreen

2.1.10.1. R2 Touchscreen not responsive

2.1.10.2. R2 Touchscreen blank

2.1.10.3. R2 Touchscreen graphical issues

2.1.11. R2 Filament Sensor

2.1.11.1. R2 Filament sensor false positives (does not pop up when no filament)

2.1.11.2. R2 Filament sensor false negatives (error pops up when filament is present)

2.1.12. R2 Spool Holders

2.1.12.1. R2 Spool Holders Not unlatching

2.1.12.2. R2 Spool Holders Damaged

2.1.13. R2 Camera

2.1.13.1. R2 Camera not displaying

2.1.13.2. R2 Camera out of focus

2.1.14. R2 LEDs

2.1.14.1. R2 LEDs dim

2.1.14.2. R2 LEDs missing

2.1.14.3. R2 LEDs not turning on

2.1.15. R2 Power supply

2.1.15.1. R2 Power supply loud

2.1.15.2. R2 Power supply not working

2.1.15.3. R2Power supply missing

2.1.15.4. R2 Power supply overheating

2.2. Packaging

2.2.1. R2 Outer box

2.2.1.1. R2 Outer box damaged

2.2.2. R2 Retail box

2.2.2.1. R2 Retail box damaged

2.2.3. R2 Inclusions box

2.2.3.1. R2 Inclusions box damaged

2.2.3.2. R2 Inclusions box missing contents

2.2.4. R2 Inner Packaging

2.2.4.1. R2 Inner packaging missing parts

2.2.4.2. R2 Inner packaging damaged

2.2.5. R2 Unboxing

2.2.5.1. R2 Unboxing Confusing instructions

2.3. Software

2.3.1. R2 Firmware

2.3.1.1. R2 Firmware Bad custom firmware

2.3.1.2. R2 Firmware Z-offset cannot be set

2.3.1.3. R2 Firmware Bed not heating

2.3.1.4. R2 Firmware Motors not moving

2.3.2. R2 Touchscreen

2.3.2.1. R2 Touchscreen Blank

2.3.2.2. R2 Touchscreen graphical issues

2.3.2.3. R2 Touchscreen frozen

2.3.2.4. R2 Touchscreen stuck on startup

2.3.2.5. R2 Touchscreen Stuck on Update

2.3.2.6. R2 Touchscreen USB not reading

2.3.2.7. R2 Touchscreen Bed Heater not reading

2.3.2.8. R2 Touchscreen Extruder Heater not reading

2.3.2.9. R2 Touchscreen Z-offset incorrect

2.3.3. Cura

2.3.3.1. R2 Cura crashing

2.3.3.2. R2 Cura not connecting to printer

2.3.3.3. R2 Cura Failed to slice

2.3.3.4. R2 Cura Bad slicing settings

2.3.4. R2 Web dashboard

2.3.4.1. R2 Web dashboard Interface issues

2.3.4.2. R2 Web dashboard Not connecting to printer

2.3.4.3. R2 Web dashboard Server error

2.3.4.4. R2 Web dashboard Cannot upload or download files

3. Kits

3.1. Drones

3.1.1. Drone printed files

3.1.1.1. Drone printed parts not fitting

3.1.1.2. Drone printed parts breaking

3.1.1.3. Drone files corrupted

3.1.2. Drone instructions

3.1.2.1. Drone instructions lost

3.1.2.2. Drone instructions Confusing

3.1.3. Drone kit parts

3.1.3.1. Drone kit parts missing

3.1.3.2. Drone kit parts not fitting

3.1.3.3. Drone kit parts broken

3.1.4. Drone kit assembly

3.1.4.1. Drone kit assembly not flying

3.1.4.2. Drone kit assembly not turning on

3.1.4.3. Drone kit assembly controls not working properly

4. R1/R1+

4.1. Hardware

4.1.1. R1/R1+ Electronics Fan

4.1.1.1. R1/R1+ Electronics Fan not working

4.1.1.2. R1/R1+ Electronics Fan Damaged

4.1.2. R1/R1+ USB Port

4.1.2.1. R1/R1+ USB Port Not Reading

4.1.2.2. R1/R1+ USB Port Damaged

4.1.3. R1/R1+ Extruder

4.1.3.1. R1/R1+ Extruder Not extruding

4.1.3.2. R1/R1+ Extruder Hotend damaged

4.1.3.3. R1/R1+ Extruder not heating

4.1.3.4. R1/R1+ Extruder not cooling

4.1.3.5. R1/R1+ Extruder Crashing into bed

4.1.3.6. R1/R1+ Extruder missing parts

4.1.3.7. R1/R1+ Extruder clicking

4.1.3.8. R1/R1+ Extruder Temperature Not Reading

4.1.3.9. R1/R1+ Extruder Fan Not Working

4.1.4. R1/R1+ Bed

4.1.4.1. R1/R1+ Bed missing parts

4.1.4.2. R1/R1+ Bed Prints not sticking

4.1.4.3. R1/R1+ Bed not connecting

4.1.4.4. R1/R1+ Bed not level

4.1.4.5. R1/R1+ Bed damaged

4.1.4.6. R1/R1+ Bed not heating

4.1.5. R1/R1+ X axis

4.1.5.1. R1/R1+ Loud noise when homing X

4.1.5.2. R1/R1+ X axis clicking

4.1.5.3. R1/R1+ X axis shifting during printing

4.1.5.4. R1/R1+ X axis damaged

4.1.5.5. R1/R1+ X axis missing parts

4.1.5.6. R1/R1+ X axis not moving

4.1.6. R1/R1+ Z axis

4.1.6.1. R1/R1+ Loud noise when homing Z

4.1.6.2. R1/R1+ Z axis clicking

4.1.6.3. R1/R1+ Z axis shifting during printing

4.1.6.4. R1/R1+ Z banding

4.1.6.5. R1/R1+ Z axis damaged

4.1.6.6. R1/R1+ Z axis missing parts

4.1.6.7. R1/R1+ Z axis not moving

4.1.7. R1/R1+ Y axis

4.1.7.1. R1/R1+ Loud noise when homing Y

4.1.7.2. R1/R1+ Y axis damaged

4.1.7.3. R1/R1+ Y axis not moving

4.1.7.4. R1/R1+ Y axis clicking

4.1.7.5. R1/R1+ Y axis missing parts

4.1.7.6. R1/R1+ Y axis shifting during printing

4.1.8. R1/R1+ Outer plastics

4.1.8.1. R1/R1+ Outer plastics scratched

4.1.8.2. R1/R1+ Outer plastics dirty

4.1.9. R1/R1+ LEDs

4.1.9.1. R1/R1+ LEDs dim

4.1.9.2. R1/R1+ LEDs missing

4.1.9.3. R1/R1+ LEDs not turning on

4.1.10. R1/R1+ RAMPS board

4.1.10.1. R1/R1+ RAMPS board loose

4.1.10.2. R1/R1+ RAMPS board broken

4.1.11. R1/R1+ SD reader

4.1.11.1. R1/R1+ SD not reading

4.1.12. R1/R1+ Power supply

4.1.12.1. R1/R1+ Power Supply Bad power switch

4.1.12.2. R1/R1+ Power supply loud

4.1.12.3. R1/R1+ Power supply not working

4.1.12.4. R1/R1+ Power supply missing

4.1.12.5. R1/R1+ Power supply overheating

4.1.13. R1/R1+ Power cable

4.1.13.1. R1/R1+ Power cable not working

4.1.13.2. R1/R1+ Power cable missing

4.2. Packaging

4.2.1. R1/R1+ Outer box

4.2.1.1. R1/R1+ Outer box damaged

4.2.2. R1/R1+ Retail box

4.2.2.1. R1/R1+ Retail box damaged

4.2.3. R1/R1+ Internal packaging

4.2.3.1. R1/R1+ Internal packaging missing parts

4.2.3.2. R1/R1+ Internal packaging damaged

4.2.4. R1/R1+ Unboxing experience

4.2.4.1. R1/R1+ Unboxing experience Confusing instructions

4.2.5. R1/R1+Inclusions

4.2.5.1. R1/R1+ Inclusions damaged

4.2.5.2. R1/R1+ Inclusions missing contents

4.3. Software

4.3.1. R1/R1+ Matter Control

4.3.1.1. R1/R1+ Matter Control Not connecting to printer

4.3.1.2. R1/R1+ Matter Control Crashing

4.3.1.3. R1/R1+ Matter Control Failed to Slice

4.3.1.4. R1/R1+ Matter Control Bad slicing settings

4.3.1.5. R1/R1+ Matter Control Unresponsive

4.3.2. R1/R1+ Firmware

4.3.2.1. R1/R1+ Firmware Bad custom firmware

4.3.2.2. R1/R1+ Firmware Bed not heating

4.3.2.3. R1/R1+ Firmware Motors not moving

5. C2

5.1. Hardware

5.1.1. C2 Extruder

5.1.1.1. C2 Extruder Not extruding

5.1.1.2. C2 Extruder Hotend damaged

5.1.1.3. C2 Extruder not heating

5.1.1.4. C2 Extruder not cooling

5.1.1.5. C2 Extruder Crashing into bed

5.1.1.6. C2 Extruder missing parts

5.1.1.7. C2 Extruder Clicking

5.1.1.8. C2 Extruder Screw Stripped

5.1.1.9. C2 Extruder Autolevel not working

5.1.1.10. C2 Extruder Temperature Not Reading

5.1.2. C2 Gantry

5.1.2.1. C2 Gantry Loud noise when homing XY

5.1.2.2. C2 Gantry clicking

5.1.2.3. C2 Gantry Shifting during printing

5.1.2.4. C2 Gantry Uneven texture on prints

5.1.2.5. C2 Gantry damaged

5.1.2.6. C2 Gantry missing parts

5.1.2.7. C2 Gantry not moving

5.1.3. C2 Z axis

5.1.3.1. C2 Z axis Loud noise when homing

5.1.3.2. C2 Z axis Z banding

5.1.3.3. C2 Z axis damaged

5.1.3.4. C2 Z axis not moving

5.1.4. C2 Outer plastics

5.1.4.1. C2 Outer plastics scratched

5.1.4.2. C2 Outer plastics dirty

5.1.5. C2 Mainboard

5.1.5.1. C2 Mainboard loose

5.1.5.2. C2 Mainboard Bad fans

5.1.5.3. C2 Mainboard Bad power switch

5.1.6. C2 Raspberry pi

5.1.6.1. C2 Raspberry pi loose

5.1.6.2. C2 Raspberry pi Not Connecting to Wi-Fi

5.1.7. C2 USB port

5.1.7.1. C2 USB port not reading

5.1.8. C2 Touchscreen

5.1.8.1. C2 Touchscreen not responsive

5.1.8.2. C2 Touchscreen blank

5.1.8.3. C2 Touchscreen graphical issues

5.1.9. C2 Filament sensor

5.1.9.1. C2 Filament sensor false positives (does not pop up when filament empty)

5.1.9.2. C2 Filament sensor false negatives (error pops up when filament is present)

5.1.10. C2 Spool holders

5.1.10.1. C2 Spool holders Missing

5.1.10.2. C2 Spool holders Damaged

5.1.10.3. C2 Spool holders Not fitting properly

5.1.11. C2 LEDs

5.1.11.1. C2 LEDs dim

5.1.11.2. C2 LEDs missing

5.1.11.3. C2 LEDs not turning on

5.1.12. C2 Power supply

5.1.12.1. C2 Power supply loud

5.1.12.2. C2 Power supply not working

5.1.12.3. C2 Power supply missing

5.1.12.4. C2 Power supply overheating

5.1.13. C2 Bed

5.1.13.1. C2 Bed missing parts

5.1.13.2. C2 Prints not sticking

5.1.13.3. C2 Bed not level

5.1.13.4. C2 Bed damaged

5.2. Packaging

5.2.1. C2 Outer box

5.2.1.1. C2 Outer box damaged

5.2.2. C2 Retail box

5.2.2.1. C2 Retail box damaged

5.2.3. C2 Inclusions box

5.2.3.1. C2 Inclusions box damaged

5.2.3.2. C2 Inclusions box missing contents

5.2.4. C2 Inner packaging

5.2.4.1. C2 Inner packaging missing parts

5.2.4.2. C2 Inner packaging damaged

5.2.5. C2 Unboxing

5.2.5.1. C2 Unboxing experience Confusing instructions

5.3. Software

5.3.1. C2 Firmware

5.3.1.1. C2 Firmware Bad custom firmware

5.3.1.2. C2 Firmware Z-offset cannot be set

5.3.1.3. C2 Firmware Motors not moving

5.3.2. C2 Touchscreen

5.3.2.1. C2 Touchscreen Blank

5.3.2.2. C2 Touchscreen graphical issues

5.3.2.3. C2 Touchscreen frozen

5.3.2.4. C2 Touchscreen stuck on startup

5.3.2.5. C2 Touchscreen Stuck on update

5.3.2.6. C2 Touchscreen USB not reading

5.3.2.7. C2 Touchscreen Extruder Heaters not reading

5.3.2.8. C2 Touchscreen Z-offset incorrect

5.3.3. Cura

5.3.3.1. Cura for Robo crashing

5.3.3.2. Cura for Robo not connecting to printer

5.3.3.3. Cura for Robo Failed to slice

5.3.3.4. Cura for Robo Bad slicing settings

5.3.4. C2 Web dashboard

5.3.4.1. C2 Web dashboard Interface issues

5.3.4.2. C2 Web dashboard Not connecting to printer

5.3.4.3. C2 Web dashboard Server error

5.3.4.4. C2 Web dashboard Cannot upload or download files

6. Robo Apps

6.1. iOS

6.1.1. iOS app Add printer wizard

6.1.1.1. iOS app Add printer wizard Crashing

6.1.1.2. iOS app Add printer wizard Freezing

6.1.1.3. iOS app Add printer wizard Not Connecting to printer

6.1.1.4. iOS app Add printer wizard Printer not available

6.1.1.5. iOS app Add printer wizard QR Code not scanning

6.1.1.6. iOS app Add printer wizard Failing to complete

6.1.2. iOS app Dashboard

6.1.2.1. iOS app Dashboard Crashing

6.1.2.2. iOS app Dashboard Freezing

6.1.2.3. iOS app Dashboard Status not updating

6.1.2.4. iOS app Dashboard Not connecting to printer

6.1.3. iOS app Controls tab

6.1.3.1. iOS app Controls tab Crashing

6.1.3.2. iOS app Controls tab Freezing

6.1.3.3. iOS app Controls tab Settings not updating

6.1.4. iOS app Video tab

6.1.4.1. iOS app Video tab Crashing

6.1.4.2. iOS app Video tab Freezing

6.1.4.3. iOS app Video tab Not displaying

6.1.4.4. iOS app Video tab Toggle button unresponsive

6.1.5. iOS app Settings tab

6.1.5.1. iOS app Settings tab Crashing

6.1.5.2. iOS app Settings tab Freezing

6.1.5.3. iOS app Settings tab Settings not updating

6.1.6. iOS app Menu

6.1.6.1. iOS app Menu Crashing

6.1.6.2. iOS app Menu Freezing

6.1.6.3. iOS app Menu Broken links

6.1.7. iOS app Report an issue

6.1.7.1. iOS app Report an issue Crashing

6.1.7.2. iOS app Report an issue Freezing

6.1.8. iOS app Local storage

6.1.8.1. iOS app Local storage Crashing

6.1.8.2. iOS app Local storage Freezing

6.1.8.3. iOS app Local storage List not updating

6.1.8.4. iOS app Local storage Print files not displaying

6.1.8.5. iOS app Local storage Permissions failure

6.1.8.6. iOS app Local storage Files not sending to printer

6.1.8.7. iOS app Local storage Metadata not loading

6.1.8.8. iOS app Local storage Cannot start print

6.1.9. iOS app Google Drive

6.1.9.1. iOS app Google Drive Crashing

6.1.9.2. iOS app Google Drive Freezing

6.1.9.3. iOS app Google Drive List not updating

6.1.9.4. iOS app Google Drive Print files not displaying

6.1.9.5. iOS app Google Drive Sign in failure

6.1.9.6. iOS app Google Drive Files not sending to printer

6.1.9.7. iOS app Google Drive Metadata not loading

6.1.9.8. iOS app Google Drive Cannot start print

6.1.10. iOS app Dropbox

6.1.10.1. iOS app Dropbox Crashing

6.1.10.2. iOS app Dropbox Freezing

6.1.10.3. iOS app Dropbox List not updating

6.1.10.4. iOS app Dropbox Print files not displaying

6.1.10.5. iOS app Dropbox Sign in failure

6.1.10.6. iOS app Dropbox Files not sending to printer

6.1.10.7. iOS app Dropbox Metadata not loading

6.1.10.8. iOS app Dropbox Cannot start print

6.1.11. iOS app Printer library

6.1.11.1. iOS app Printer library Crashing

6.1.11.2. iOS app Printer library Freezing

6.1.11.3. iOS app Printer library USB not displaying

6.1.11.4. iOS app Printer library Metadata not loading

6.1.11.5. iOS app Printer library List not updating

6.1.11.6. iOS app Printer library Print files not displaying

6.1.11.7. iOS app Printer library Cannot start print

6.1.12. iOS app Slicing

6.1.12.1. iOS app Slicing Crashing

6.1.12.2. iOS app Slicing Freezing

6.1.12.3. iOS app Failed to slice

6.1.12.4. iOS app Slicing Files not sending to printer

6.1.12.5. iOS app Slicing Files Cannot start print

6.1.13. iOS app Application launch

6.1.13.1. iOS app Application launch Crashing

6.1.13.2. iOS app Application launch Freezing

6.2. Android

6.2.1. Android app Add printer wizard

6.2.1.1. Android app Add printer wizard Crashing

6.2.1.2. Android app Add printer wizard Freezing

6.2.1.3. Android app Add printer wizard Not connecting to printer

6.2.1.4. Android app Add printer wizard Printer not available

6.2.1.5. Android app Add printer wizard QR Code not scanning

6.2.1.6. Android app Add printer wizard Failing to complete

6.2.2. Android app Dashboard

6.2.2.1. Android app Dashboard Crashing

6.2.2.2. Android app Dashboard Freezing

6.2.2.3. Android app Dashboard Status not updating

6.2.2.4. Android app Dashboard Not connecting to printer

6.2.3. Android app Controls tab

6.2.3.1. Android app Controls tab Crashing

6.2.3.2. Android app Controls tab Freezing

6.2.3.3. Android app Controls tab Settings not updating

6.2.4. Android app Video tab

6.2.4.1. Android app Video tab Crashing

6.2.4.2. Android app Video tab Freezing

6.2.4.3. Android app Video tab Not displaying

6.2.4.4. Android app Video tab Toggle button unresponsive

6.2.5. Android app Settings tab

6.2.5.1. Android app Settings tab Crashing

6.2.5.2. Android app Settings tab Freezing

6.2.5.3. Android app Settings tab Settings not updating

6.2.6. Android app Menu

6.2.6.1. Android app Menu Crashing

6.2.6.2. Android app Menu Freezing

6.2.6.3. Android app Menu Broken links

6.2.7. Android app Report an issue

6.2.7.1. Android app Report an issue Crashing

6.2.7.2. Android app Report an issue Freezing

6.2.8. Android app Local Storage

6.2.8.1. Android app Local Storage Crashing

6.2.8.2. Android app Local Storage Freezing

6.2.8.3. Android app Local Storage List not updating

6.2.8.4. Android app Local Print files not displaying

6.2.8.5. Android app Local Storage Permissions failure

6.2.8.6. Android app Local Storage Files not sending to printer

6.2.8.7. Android app Local Storage Metadata not loading

6.2.8.8. Android app Local Sotage Cannot start print

6.2.9. Android app Google Drive

6.2.9.1. Android app Google Drive Crashing

6.2.9.2. Android app Google Drive Freezing

6.2.9.3. Android app Google Drive List not updating

6.2.9.4. Android app Google Drive Print files not displaying

6.2.9.5. Android app Google Drive Sign in failure

6.2.9.6. Android app Google Drive Files not sending to printer

6.2.9.7. Android app Google Drive Metadata not loading

6.2.9.8. Android app Google Drive Cannot start print

6.2.10. Android app Dropbox

6.2.10.1. Android app Dropbox Crashing

6.2.10.2. Android app Dropbox Freezing

6.2.10.3. Android app Dropbox List not updating

6.2.10.4. Android app Dropbox Print files not displaying

6.2.10.5. Android app Dropbox Sign in failure

6.2.10.6. Android app Dropbox Files not sending to printer

6.2.10.7. Android app Dropbox Metadata not loading

6.2.10.8. Android app Dropbox Cannot start print

6.2.11. Android app Slicing

6.2.11.1. Android app Slicing Crashing

6.2.11.2. Android app Slicing Freezing

6.2.11.3. Android app Failed to slice

6.2.11.4. Android app Slicing Files not sending to printer

6.2.11.5. Android app Slicing cannot start print

6.2.12. Android app Application launch

6.2.12.1. Android app Application launch Crashing

6.2.12.2. Android app Application launch Freezing

6.2.13. Android app Printer Library

6.2.13.1. Android app Application launch Crashing

6.2.13.2. Android app Application launch Freezing

6.2.13.3. Android app Application launch USB not displaying

6.2.13.4. Android app Application launch Metadata not loading

6.2.13.5. Android app Application launch List not updating

6.2.14. 3D Creator

6.2.14.1. Android app 3D Creator Not Receiving File

6.2.14.2. Android app 3D Creator File corrupted

6.2.14.3. Android app 3D Creator Crashing