1. EI.com
1.1. Loyalty Enhancements
1.1.1. Single View of Journey
1.1.1.1. OAL New Platform Solution
1.1.1.1.1. Future Partners
1.1.1.1.2. Migration to new OAL Platform
1.1.1.2. Missing Flights
1.1.1.3. Retros -Full solution
1.2. Data Management
1.2.1. Single View of Guest
1.2.2. Retirement of Prod Scripts
1.3. BI Integration
1.3.1. Reporting ODS
1.4. System Monitoring
2. Production Support
2.1. IDU Triage
2.1.1. Prod Support Scripts
2.2. Full Support Model
2.3. Loyalty Admin Tool
3. OALS
3.1. Retros
3.1.1. EI Retros
3.1.1.1. Via PPS
3.1.1.1.1. Interim Matching process
3.1.2. OAL Retros(Manual Process)
3.1.2.1. EI Codeshare
3.1.2.1.1. OAL*EI
3.1.2.1.2. EI*OAL
3.1.2.1.3. Interim Solution Documentation
3.1.2.2. EI Interline
3.1.2.2.1. (053)*OAL
3.1.2.2.2. OAL*EI
3.1.2.2.3. Interim Solution Documentation
3.1.2.3. OAL Prime Flights(BA)
3.1.2.3.1. BA
3.1.2.3.2. UA
3.1.2.3.3. Interim Solution Documentation
3.2. Accruals
3.2.1. EI Auto Accruals
3.2.1.1. Interim Matching Process
3.2.2. OAL Auto Accruals(Manual Batch Process)
3.2.2.1. Backlog Processing
3.2.2.1.1. British Airways
3.2.2.1.2. United Airlines
3.2.2.1.3. Billing
3.2.2.2. Backlog Handbacks
3.2.2.2.1. Qantas
3.2.2.2.2. Cathay
3.2.2.2.3. British Airways
3.2.2.2.4. United Airlines
3.2.2.3. BAU Batch Process
3.2.2.3.1. Billing
3.2.2.4. EI Operated