Capítulo 8: codificação lexical e temática
por Ricardo Belinski
1. Alunos Ricardo Belinski e Gilson Moraes
2. Change Management Success Factors
2.1. Thirteen Success Factors
2.1.1. Get Leadership Onboard Early.
2.1.2. Tout Success Stories.
2.1.3. Focus on Early- and Second-Wave Adopters.
2.1.4. Avoid Consequences, and Build Incentives.
2.1.5. Build a Solid Value Proposition Based on a Clear Vision and Attainable Benefits.
2.1.6. Involve Stakeholders and Constituents Throughout the Process.
2.1.7. Avoid a “This Won’t Work” Message.
2.1.8. Set Priorities.
2.1.9. Dispel Fears of Technology.
2.1.10. Give People Time to Adapt.
2.1.11. Don’t Forget Training.
2.1.12. Provide Ongoing Support.
2.1.13. Don’t Confuse “I Can’t” with “I Won’t”.
2.2. Training
2.2.1. The skills
2.2.2. Panacea
3. ROSENBERG, Marc J. Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning, and Performance. São Francisco, EUA: Pfeiffer, 2006.
4. Making the Change Happen, and Making It Stick
5. The Importance of Change Management
5.1. Culture
5.2. New learning
5.3. The acceptance
5.3.1. Marketing
5.3.2. Communications
5.4. What if users reject a new approach?
5.4.1. Another gimmick
5.4.2. Next effort
5.4.3. Personal comfort levels
5.4.4. To disrupt