GBG Training

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GBG Training por Mind Map: GBG Training

1. illustrate what commt can do

2. Topics and schedule

2.1. TECH PREP

2.1.1. Distribute in advance...

2.1.1.1. Shared doc

2.1.1.2. Shared folder

2.1.1.3. Community

2.1.2. distribute afterwards

2.1.2.1. invites to Herding Cats

2.1.2.1.1. get email addresses

2.1.2.2. doc with competition winners

2.2. MODULE 1: Specifics of communities WHEN: WEEK OF FEB 18

2.2.1. INTRO

2.2.1.1. DF intro

2.2.1.1.1. History

2.2.1.1.2. now

2.2.1.2. Training intro

2.2.1.2.1. Purpose

2.2.1.2.2. Topics

2.2.1.2.3. format

2.2.1.2.4. quick info about Handbook

2.2.1.3. People intro

2.2.1.3.1. ACTIVITY photo

2.2.2. COMMUNITIES INTRO

2.2.2.1. all about relationships and communication

2.2.2.1.1. mention Ch1S01

2.2.2.2. differences from other structures

2.2.2.2.1. QUE

2.2.2.2.2. vs scene

2.2.2.3. What do communities do?

2.2.2.3.1. COMPETITION IN CHAT

2.2.3. Communities as a way to create values

2.2.3.1. Minuses

2.2.3.1.1. ACT

2.2.3.2. Benefits of communities

2.2.3.2.1. For Google

2.2.3.2.2. For organizers

2.2.3.2.3. For community

2.2.3.2.4. What is OK to expect

2.2.4. Principles of ownership

2.2.4.1. QUE

2.2.4.1.1. Who owns?

2.2.4.2. Role of Googlers

2.2.5. ex-MODULE 6: COmmunity evolution WHEN: WEEK OF MARCH 25

2.2.5.1. Level 0: Are there conditions for a community?

2.2.5.1.1. QUE

2.2.5.2. Level 1: creating community

2.2.5.3. Level 2: sustaining community

2.2.5.4. Level 3: creating impact with community

2.2.6. ASSIGNMENT - evolution!

2.2.6.1. 1) How would your country community be different if it was on L+1? 2) What would the organizers / leaders do differently than now? 3) How would you support or inspire that differently than now?

2.3. MODULE 2: Managing Communities WHEN: WEEK OF FEB 25

2.3.1. PRECOURSE READING

2.3.1.1. Herding Cats

2.3.1.2. YT

2.3.1.2.1. DF video

2.3.2. Intro

2.3.2.1. 5" ICEBREAKER

2.3.2.1.1. one animal - why this animal is like communities!

2.3.2.2. 15" REVIEW

2.3.2.2.1. Community levels

2.3.2.2.2. CASE

2.3.2.3. 30" MANAGING COMMUNITIES

2.3.2.3.1. https://sites.google.com/site/communitymanagementhandbook/ch1/s3?pli=1

2.3.2.3.2. role

2.3.2.3.3. why

2.3.2.3.4. "You can't create a community"

2.3.2.3.5. "Cmties can't be managed traditionally"

2.3.2.3.6. Planning and measuring

2.3.2.3.7. CASE what they want the community to do and how to achieve it?

2.3.2.4. ASSIGNMENT

2.3.2.4.1. 1

2.3.2.4.2. 2

2.3.3. just mention

2.3.3.1. Value management: Community culture

2.3.3.1.1. volunteers

2.3.3.1.2. role of theme / passion

2.3.3.1.3. values

2.3.3.1.4. how to build

2.3.3.2. Google coordinator "vs" The GBG managers / champions

2.3.3.2.1. roles of Google coordinator

2.3.3.2.2. boundaries and responsibilities

2.3.3.3. Measuring performance

2.3.3.3.1. "targets" and "strategies" - differences in communities

2.3.3.3.2. selecting metrics

2.4. MODULE 3: Collaborating with communities WHEN: WEEK OF MAR 4

2.4.1. 10" ASSIGN

2.4.1.1. Marie - general, lead by example

2.4.1.2. Chuck - put into DNA, specific thing

2.4.2. 20" INTRO

2.4.2.1. cases?

2.4.2.1.1. ATHENS: You are helping an enthusiast leader to take off and create the first GDG. They're taking their time. Suddenly, there's another person wanting to start a GDG, they have a group behind them, facilities and want to run the first event in 2 weeks. What do you do?

2.4.2.1.2. BERLIN: The chapter is one of the most successful. Two leaders there don't like each other, one of them happens to be the "champion" for the whole country movement. They're able to contain the conflict within the chapter, but when a cross-chapter collaboration starts (DevFest), one of them brings the conflict to the nationwide level. The champion is able to resolve it, but only 3 months later - now - it occurs that the other person wasn't happy about it and he writes a long email to Google accusing the champion of lying on some examples, somewhat not solid. It's a very very long email asking Google to remove the champion from his role.

2.4.2.1.3. BALTIMORE: Local Google and the local chapter are fighting. You inherited a situation from your Google predecessor where the local office and local chapter are not just not collaborating, but talking bad about one another (for reasons making sense always when you speak with one of the sides) and definitely not collaborating. The Chapter says Google is sabotaging the Chapter activities (not supporting at all, not informing the chapter about various things, declining meetings, etc.), Google is saying that the Chapter is gone berserk (ignoring Google requests, misusing the brand, misusing swag, etc.). On the first look, the chapter however seems to be doing things aligned with the community mission and is active.

2.4.3. 20" BOUNDARIES and expectations

2.4.3.1. incl. roles

2.4.3.1.1. Co tedy dělají?

2.4.3.1.2. https://sites.google.com/site/communitymanagementhandbook/ch3/s2

2.4.4. 20" Types of support from Google and how to deliver it

2.5. MODULE 4, FACE TO FACE: Changing the world with GBG! WHEN: MARCH 12

2.5.1. Changing the world with GBG!

2.5.2. Groups

2.5.2.1. MENA

2.5.2.1.1. Emekka, Rania, Marie

2.5.2.2. SEA, India

2.5.2.2.1. Hadi, Sunil

2.5.2.3. Latam

2.5.2.3.1. Alvar, Rodrigo

2.5.3. event

2.5.3.1. more like an offsite

2.5.3.1.1. teamb

2.5.3.2. just for the GBG team

2.5.3.3. Tuesday

2.5.3.3.1. morning

2.5.3.3.2. afternoon

2.5.4. DF topics?

2.5.4.1. Broad - not just GBG focus

2.5.4.2. How can we change the world with communities?

2.5.4.3. What role do we play in that?

2.5.4.4. What do communities need to get inspired?

2.5.4.4.1. Inception - how to inspire others to do great stuff

2.5.4.5. TOPICS

2.5.4.5.1. let's change the world

2.5.4.5.2. INTRO

2.5.4.5.3. BREAK

2.5.4.5.4. ACT: zvuk?

2.5.4.5.5. GROUP kartičky

2.5.4.5.6. 4. downsides of a cmty

2.5.4.5.7. 5. cmty evolution

2.5.5. Ptcpts

2.5.5.1. Outreach team

2.5.5.1.1. 15 ppl

2.5.5.1.2. talk to business

2.5.5.1.3. 2 major prg

2.5.5.2. Mgt

2.5.5.2.1. William Florence

2.5.5.2.2. Sebastian

2.5.6. In June

2.5.6.1. SE - Indonesia

2.5.6.1.1. All community

2.5.6.1.2. D1

2.5.6.1.3. D2

2.6. MODULE 5: Managing individuals WHEN: WEEK OF MARCH 18

2.6.1. NOT

2.6.1.1. already did...

2.6.1.1.1. Possible sources of conflicts and how to prevent them

2.6.1.1.2. Influencing GBG managers

2.6.1.2. Possible collaborations between Google and Communities

2.6.2. What's not easy to do for community or cmt managers - running the sandbox

2.6.2.1. ACT

2.6.2.1.1. build the list together

2.6.2.1.2. +1 the most important ones

2.6.3. Support

2.6.4. How can we address those from meta-positions (GBG lead, champion)

2.6.4.1. their role

2.6.4.2. requirements

2.6.4.2.1. attitude

2.6.4.2.2. acceptance by the community

2.6.4.2.3. excellent communicators

2.6.4.2.4. patience, empathy

2.6.4.2.5. extraverted

2.6.4.2.6. some business / tech acumen

2.6.5. Organizer lifecycle

2.6.5.1. ACT

2.6.5.1.1. define stages

2.6.5.1.2. in each stage - what they need most

2.6.6. GDG MANAGERS

2.6.6.1. QUE - checklist Boundaries and expectations.

2.6.6.1.1. https://sites.google.com/site/communitymanagementhandbook/ch3/s2

2.6.6.2. TRUST

2.6.6.2.1. Act

2.7. MODULE 6

2.7.1. Case etapy

2.7.2. metody

2.7.2.1. Google form

2.7.2.2. Docs

2.7.2.3. Roleplay

2.7.2.4. najit v manualu vec co tam chybi

2.7.2.5. napsat jako prvni neco do chatu

2.7.2.6. Sbirat body

2.7.3. témata

2.7.3.1. jak rozdělit práci

2.7.3.2. jak řídit leadery skupin

2.7.3.3. jak neco chtit po komunite, rebrand - změna shora, jak komunikovoat

2.7.3.4. komunitni kultura

2.7.3.4.1. https://sites.google.com/site/communitymanagementhandbook/ch1/s2

2.7.3.5. expectations

2.7.3.5.1. QUE: co muze zborit duveru?

2.7.3.6. NEPROBIRANA

2.7.3.6.1. Priklady moznosti spoluprace mezi komunitou a firmou

2.7.4. struktura

2.7.4.1. #1 October 2012: A new community is emerging - Friends Home Cooking Meetups. A group of 5-15 people (friends or friends-of-friends) gets together at a home of one of them, who buys ingredients and invites a chef in advance. The ingredients and chef cost is split among the attendees and can get to the cost of approx. 2 good dinners per person. It all started as an initiative by girl called Ema. Now 3 of her ex-visitors started hosting it at their homes. So there's Ema+one more girl in the capital (i.e., 2 groups) now and 2 other guys running their groups in other cities. Ema stays an informal authority and inspiration for them, and they're all friends, but otherwise they're independent. They have their own informal FB page for the attendees and organizers, about 50% of the page "likes" comes also from friends and other people who might be interested to come one day and the page is growing quickly. The organizers have their own small network of chefs who are willing (for a small fee) to do the home cooking session.

2.7.4.1.1. https://fbcdn-sphotos-b-a.akamaihd.net/hphotos-ak-prn1/527736_10200802899736212_1032632509_n.jpg

2.7.4.2. #2 November 2012. You are involved in marketing in company XYZ and randomly stumbled upon this initiative by accident. You were always thinking of involving your company in a community life and you think there's a big potential here for your company if it gets involved at this early stage.

2.7.4.2.1. #2.1 QUESTION: What type of company can benefit from being a partner to this community? How exactly?

2.7.4.2.2. http://contentmarketingtoday.com/wp-content/uploads/2007/11/biz-woman-diagraming-on-clear-screen.jpg

2.7.4.3. #3. November 2012. You decide to approach the community if they would accept you as a partner and if they're open to it, try to secure resources and your time in your company.

2.7.4.3.1. #3.1 QUESTION: How to define the relationship of your company to the community so that it's scalable and acceptable? How will your company get involved?

2.7.4.3.2. #3.2 QUESTION: How to communicate about it with the community? One of you is the company community rep, the others are the meetups organizers

2.7.4.3.3. https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-ash3/66472_10151297419697804_1021753733_n.jpg

2.7.4.4. #4 December 2012. After your talks and contacts, Ema + the key 3 organizers agreed on welcoming company XYZ as a partner in. Also, you were able to secure a 10k 6-month budget (Jan-Jun 2013) and do it 50% of your time from your boss.

2.7.4.4.1. #4.1 QUESTION. Now in the coming 6 months, how exactly will you support the community?

2.7.4.4.2. http://high5vooraartselaar.com/pics/marijke%20high-five.jpg

2.7.4.5. #5: June 2013. On the beginning of June, the community has grown. There are 3 groups in the capital, 5 in other cities (ie, doubling of number of groups).

2.7.4.5.1. https://fbcdn-sphotos-c-a.akamaihd.net/hphotos-ak-frc1/600902_3811902489212_1248853318_n.jpg

2.7.4.5.2. #5.1 QUESTION : You have a review meeting with your boss in mid-June. You have to show him that the community is active in a meaningful way and moving in a desired direction. 1) what is it that you think that is beneficial to demonstrate to your boss? 2) what indicators of this will you choose from the data from activities of Q1, Q2?

2.7.4.6. #6 June 2013: You got a green light on the end of June. While the budget remains the same, your time has been increased to 80%.

2.7.4.6.1. #6.1 QUESTION: Summer is usually quiet in communities and not many groups are active. You decide to take July+August as a time when you can help the organizers to grow professionally. What all can you do?

2.7.4.7. #7 November 2013: In November, There are 10 groups already and many new organizers. Some misunderstandings of the involvement of your company start happening, also some miscommunications and mis expectations.

2.7.4.7.1. #7.1 QUESTION : You decide to call up for an all-organizer meetup to clarify the key areas for expectations and boundaries. Which will be these areas you want to discuss with them and how will you define at least 2 of them?

2.8. WEEK OF MARCH 25: Deadline for final projects

2.8.1. Week of April 15: Deadline for posting the revised projects

3. Overview

3.1. Several training modules by each topic, consisting of:

3.1.1. They consist of

3.1.1.1. presenting and sharing knowledge

3.1.1.2. its practical application to case

3.1.1.3. discussion of issues

3.1.1.4. individual reflection and application - assignment

3.1.2. Each module lasts one week, which includes one hangout

3.1.3. Training module structure

3.1.3.1. Prior to Hangout: Home reading (individual)

3.1.3.1.1. usually from the Handbook

3.1.3.2. The Hangout (60 minutes)

3.1.3.2.1. 1. quick intro of all

3.1.3.2.2. 2. DF overview of the topic

3.1.3.2.3. 3. their Q&A's

3.1.3.2.4. 4. DF presents a case or two - discussion

3.1.3.2.5. 5. Assignment

3.1.3.3. After the Hangout: Assignment:

3.1.3.3.1. Answering one question / case post-Hangout (online sharing). Done one day before the Hangout

3.1.3.4. During the whole training

3.1.3.4.1. a G+ community for discussions and sharing, divided by topics for each module

3.2. Ends by Final project

3.2.1. A small project addressing a real or training-only need

3.2.1.1. either their need, e.g.

3.2.1.1.1. How do I create more chapters in my country

3.2.1.1.2. How do I convince Googlers about GBG

3.2.1.1.3. ...

3.2.1.2. or DF offered "training need", e.g.

3.2.1.2.1. How to best measure community performance

3.2.1.2.2. Cooperation with other business communities / projects / platforms

3.2.1.2.3. How to

3.2.2. Their individual discussion of the project with DF

3.2.3. Their sharing of the final project to other trainees, with DF incorporated comments for all