PROBLEM: Stakeholder is feeling confused by process and unsupported.

1. What are the most obvious solutions for this problem?

1.1. Get all stakeholders to agree process

1.2. Sit down and discuss ideal process with affected stakeholders

1.3. Identify who is key to the process

1.4. communicate process to everyone

1.5. Get buy-in from stakeholder on process

1.6. Ask customers for view on process

1.7. Simplify the process for all

1.8. Involve the entire team in creating the process

1.9. Be clear on what the process is trying to achieve

1.10. Ask him what he wants

1.11. Ask him what he values

1.12. Get all stakeholders together to discuss

1.13. Be clear on what we are trying to achieve

1.14. Does the stakeholder have the skills to deal with

1.15. Change roles for stakeholder

2. What can you add, remove or modify from those initial solutions

2.1. Give them another business to run

2.2. Give them a project to set them up for success

3. How would a 5-year-old child solve the problem

3.1. Yell

3.2. Cry

3.3. Throw toys out of cot

4. How would you solve the problem if you had an unlimited budget

4.1. Hire 3 more sales people

4.2. Buy another business and merge it into experience business

4.3. Send stakeholder on training and development courses

5. How would you solve the problem without spending any money

5.1. Re-design the process to focus on sales

5.2. Re-do job description

5.3. Align remuneration with new process

5.4. Map out process from a customer perspective

5.5. Have stakeholder focus on sales

5.6. Have production deal with all account management

5.7. Hand all past accounts to stakeholder to 'farm'

5.8. Have stakeholder stay away from customers they did not introduce

5.9. Introduce production assistant who looks after all accounts whilst in production

5.10. Do not create the solution around people - create it around best practice for customers

5.11. Re-organise team

5.12. Talk to customers about getting them a job

6. How would you solve this problem if you had control over the laws of nature

6.1. I would teleport forward a few weeks

6.2. make some stakeholders disappear

6.3. remove the person and wipe their memory

7. the most practical idea.

7.1. Do lunch with affected stakeholders to discuss solutions

8. The most disruptive idea.

8.1. Make stakeholder redundant

9. My favorite idea

9.1. Have stakeholder go and seek new accounts