1. introduccion
1.1. El objetivo del artículo es destacar la importancia que tienen las Tecnologías de la Información y las Comunicaciones (TIC) y el uso eficiente de ellas en la sociedad globalizada.
1.2. Se precisan tres componentes esenciales para el funcionamiento adecuado de estas tecnologías
1.3. la infraestructura los sistemas electrónicos y el capital humano.
1.4. Su incidencia en los negocios se deduce de una serie de aplicaciones que han llevado a las TIC a un punto máximo de eficiencia:
1.5. tales como
1.5.1. comercio electromico
1.5.2. Channels
1.5.3. gobierno electronico
1.5.4. cadena de suministro electronico
1.5.5. negocios electronicos
2. desarollo del tema
2.1. Las TIC comprenden tres elementos esenciales para su óptimo funcionamiento:
2.2. la infraestructura el capital humano y la web como tal
2.3. si los habitantes de una región o país no se encuentran capacitados para hacer un uso efectivo de los avances tecnológicos, pues todo ese sistema y su funcionamiento no cumplirían con su objetivo de integrar las acciones humanas a nivel planetario
2.4. Es preciso, entonces, ilustrar no sólo el concepto de las TIC sino los componentes que permiten la sana fluidez de su existencia.
2.5. Los proveedores de bienes y servicios que usen transacciones electrónicas deben establecer claramente las condiciones y los términos, y proveer un informe sobre la seguridad del sistema, de modo que sirva de garantía a los clientes
3. Plan
3.1. Market Analysis
3.1.1. Situational Analysis / Drivers
3.1.1.1. What is driving us to do this?
3.1.1.2. SWOT Analysis
3.1.1.2.1. Strengths
3.1.1.2.2. Weaknesses
3.1.1.2.3. Opportunities
3.1.1.2.4. Threats
3.1.1.3. Customer Findings - What have we learned from customers?
3.1.2. Competitive Analysis
3.1.2.1. Do we have competitors and threats in these target markets with the proposed offerings?
3.1.2.2. What are our competitors doing and how are they positioning?
3.1.2.3. How do we position against each competitor?
3.1.3. Target Customer(s)
3.1.3.1. Buyer Profile
3.1.3.1.1. Title
3.1.3.1.2. Industry
3.1.3.1.3. Geography
3.1.3.1.4. Business Size
3.1.3.2. Influencer Profile
3.1.3.3. User Profile
3.1.3.4. What do customers want and need?
3.1.3.5. What business problems do each of these customers have?
3.1.4. Customer Segmentation
3.1.4.1. Which customers or sets of customers do we sell to?
3.1.4.2. What are the target market segments that we want to go after?
3.1.4.3. What are the distinct problems for each segment of the market?
3.1.5. Total Available Market
3.1.5.1. New Prospects
3.1.5.1.1. How much of each target segment have we penetrated?
3.1.5.1.2. How much opportunity is available in each target segment?
3.1.5.2. Existing Customers
3.1.5.2.1. Can we up-sell existing customers?
3.2. Offer Definition
3.2.1. Service Offer
3.2.1.1. What are we selling?
3.2.1.2. Product Definition
3.2.1.3. Pricing
3.2.1.4. Packaging
3.2.1.5. Positioning
3.2.2. Value Proposition
3.2.2.1. What is the Value Proposition to the Customer?
3.2.2.2. What pain are we solving?
3.3. Financial Analysis
3.3.1. Revenue Forecasts
3.3.1.1. Revenue and P&L Forecast (5 Years)
3.3.1.2. Revenue should be split out quarterly
3.3.2. Cost Analysis
3.3.2.1. Should include a description of the costs in entering this business and profitability analysis
3.3.3. Profitability Analysis
3.3.3.1. P&L for the offer to include gross margin, net income and break even analysis.
3.4. Sales Execution Plan
3.4.1. Sales Strategy
3.4.1.1. Direct Sales Strategy
3.4.1.2. Inside Sales Strategy
3.4.1.3. Channel Sales Strategy
3.4.2. Partner Strategy
3.4.2.1. Channel Strategy
3.4.2.1.1. What 3rd party channels should we consider for reselling this service?
3.4.2.2. Technology Partnerships
3.4.2.2.1. What technology vendors (if any) do we need to work with to execute on this plan?
3.4.2.3. Solutions Partners
3.5. Go-To-Market Strategy
3.5.1. Positioning & Messaging
3.5.1.1. What is the key messaging and positioning for the service offer? (Pain, alternatives, solution)
3.5.1.2. How do we communicate internally?
3.5.1.3. How do we communicate externally?
3.5.2. Promotion Strategy
3.5.2.1. Marketing Programs (Installed base versus new prospects)
3.5.2.2. Advertising (Publications, etc.)
3.5.2.3. Analyst Relations (Target Analysts)
3.5.2.4. Public Relations
3.5.2.5. Events (Trade shows, SEO/SEA, Seminars)
3.5.2.6. Webinars
3.5.3. Demand Generation & Lead Qualification
3.5.3.1. How do we generate and qualify new leads for the target offer?
3.5.3.2. Prospect Lists
3.5.3.3. Key Questions to Ask
3.5.3.4. Sales Collateral
3.5.3.5. Presentations
3.5.3.6. Data Sheets
3.5.3.7. White Papers
3.5.3.8. ROI Tools
3.5.3.9. Other Sales Tools (web site, etc.)
3.6. Measure and Improve
3.6.1. Numbers, budget, waterfall, break-even (cost>leads>trials>deals)
3.6.2. Sales Programs
3.6.3. Accelerated Learning Strategy, Controls, Metrics
3.6.4. Include feedback loops
3.6.5. Include financial metrics (definition of success)
3.6.6. Pipeline reports, etc…
3.7. Other Considerations
3.7.1. M&A?
3.7.2. Risk Analysis & Mitigation