1. Opportunity: Survey your customers,know your customers, that can lead to more sales, a better outlook on things. Investigate the lines during a busy time of the day, get into their head.
2. Evidence: Typically comes from a customer, as we all know "customer is always right."
3. Solutions: multi employees take orders, opening up the lines, see how they manage the open line, what their thoughts are.
4. Advantage: Making sure customers are aware that everything is obtained in a organizational manner. Disadvantage would be, as soon as the customer knows your weakness, they will immediately take control of the situation.
