1. Website
1.1. Infrastructure
1.1.1. Tech stack upgrade
1.2. Front end requirements
1.3. Back end requirements
1.4. CRM
1.4.1. Refunds?
1.4.2. Chargebacks?
1.5. Marketing
1.5.1. Discounts
1.5.2. Membership
1.6. Pricing
1.7. Transaction flow
1.8. Recurring Billing Setup
1.9. Referrals
1.10. Outfits
2. Fulfillment
2.1. FC Support
2.2. Inventory Management
2.2.1. ASN
2.2.2. Receiving
2.2.3. Any new categories
2.3. Secondary Shipment (To Customer)
2.3.1. International shipping (22 countries)
2.3.1.1. Product Information HTS Code
2.3.1.2. Hang tags
2.3.1.3. Membership model require Shippers that can handle all countries - risk
2.3.1.4. Non-membership model can use FEDX cross border. checkout owned by FEDX
2.3.1.5. DHL Australia we don't pay duty- direct integration
2.4. Split shipments
2.5. Returns and exchanges
2.5.1. US Returns
2.5.1.1. Shipping integration, RMA
2.5.1.2. Item Restock
2.5.2. International Returns
2.5.2.1. Customer's pay shipping cost - GMS
2.5.2.2. No RMA, no shipping integration
2.5.3. What to do w/intimates
2.6. Refunds
2.7. US WholeSale
2.7.1. Shipping
2.7.1.1. Mode of shipping
2.7.1.2. Origin
2.7.2. Inventory Management
2.7.2.1. EDI
2.7.3. Chargebacks
2.7.4. Order fulfillment
2.7.5. Support Vendor Requirements
2.7.6. Wholesale Automation (aka like retail automation)
2.7.7. Labelling
2.8. Compliance & Quality
2.8.1. New category based HTS questions
2.8.2. Performance and Materials
2.8.3. New Vendor Setup
2.9. Packaging requirements, Shipper
2.10. Packing slip
2.11. Shipping
2.11.1. Country of Orgina
2.11.2. Freight Mode
2.11.3. Forecast & Volumn
3. Merchandising
3.1. Design
3.1.1. Which vendors ?
3.2. Buying/ Planning
3.2.1. Forecast
3.3. Allocation
3.4. Brand
3.5. Production
4. Marketing
5. Initial Setup
5.1. Accounting Setup
5.2. Tax Setup
5.3. People team setup
5.4. Legal Setup
5.4.1. Legal entity
5.5. Finance and Treasury
5.6. Back Office
5.6.1. PO Management
5.6.2. 360 Setup
5.6.3. Style Management
5.6.4. WMS setup
5.6.5. GP Setup
5.6.6. OMS
5.6.7. Allocation tool
5.6.8. Console
5.6.9. Promo tool
6. Back Office Support
6.1. GMS
6.1.1. Agent Training
6.1.2. Contact center venue