Hotel Contact Less

1. 1. Pre-arrival

1.1. Guest receive confirmation email and instruction

1.2. Guests Profiling & Customised Services / Products Upselling

1.3. Guests carry out required transaction processes by their own mobile phone.

1.4. Providing personal detail

1.5. Scanning and uploading ID such as passport

1.6. Credit Card Pre-authorization

2. 3. During the Stay

2.1. The hotel pre-cut two swipe cards and leave them inside the room. guest use one to power on the room or give them to children who do not have mobile phones.

2.2. Check Bill

2.3. Request Service

3. 4. Check Out

3.1. Self check-out, drop off and disable room key

3.2. Send Invoice by email

3.3. Contact less settle payments

4. 2. At Arrival

4.1. Thermal Screenings & SafeEntries

4.2. QR code to active the booking and verification (Optional)

4.3. Facial Recognition (Singapore Law Requirement)

4.4. Validated by GPS location

4.5. Digital Registration Card

4.6. Digital Signature

4.7. Allocate room number

4.8. Assign guest mobile phone to open room door

4.9. Guest insert swipe card to power on the room

4.10. Automatic Crowd Density Monitoring (Optional)

4.11. Automatic White/Black/Suspicious/Stranger list alerts (Optional)

4.12. Payment

4.12.1. Option 1: Credit Machine for Guest

4.12.2. Option 2: Pre-authorize

4.12.3. Payment Gateway

4.12.3.1. Hotel Website and IBE by December this year to have payment gateway

4.12.3.2. Confirm with local bank