1. Application Pages
1.1. Conferencing
1.1.1. Audio Conference Pages
1.1.1.1. Level 3 Ready-Access
1.1.1.1.1. Level 3 Getting Started
1.1.1.1.2. Level 3 References
1.1.1.2. Level 3 Audio Conferencing Account Request Form
1.1.2. Cisco Jabber Client
1.1.2.1. Client for Windows
1.1.2.1.1. Setup Client for Windows
1.1.2.1.2. Use Client for Windows
1.1.2.1.3. Use Softphone Feature for Windows
1.1.2.2. Client for Macintosh
1.1.2.2.1. Setup Client for Macintosh
1.1.2.2.2. Use Client for Macintosh
1.1.2.2.3. Use Softphone Feature for Macintosh
1.1.2.3. For Mobile Devices
1.1.2.3.1. IM App for Android Devices
1.1.2.3.2. Voice App For Android Devices
1.1.2.3.3. For iPhone
1.1.2.3.4. For iPad
1.1.2.4. Video Tutorials
1.1.3. Video Conference
1.1.3.1. PolyCom
1.1.4. WebEx
1.1.4.1. Event Center Training Resources
1.1.4.2. Hide Floating Icon Tray
1.1.4.3. Productivity Tools
1.1.5. WebEx Connect
1.1.5.1. Client Installation
1.1.5.2. Getting Started
1.1.5.3. Detailed User Guide
1.1.5.4. FAQs
1.1.5.4.1. Adding contacts and importing distribution lists into WebEx Connect
1.1.5.4.2. Customizing your profile
1.1.5.4.3. Desktop sharing and starting WebEx Meeting Center meetings
1.1.5.4.4. Group chat with multiple contacts
1.1.5.4.5. Integrating WebEx Connect & Meeting Center
1.1.5.4.6. Sending a file to a contact
1.1.5.4.7. Sending a screenshot in an IM conversation
1.1.5.4.8. Setting a custom status message
1.2. Desktop Applications
1.2.1. Adobe Systems
1.2.1.1. Adobe Acrobat
1.2.1.2. Adobe Captivate
1.2.1.2.1. Adobe Captivate 5 Hot Fix for Publishing of Projects with Text Animation
1.2.1.3. Adobe Illustrator
1.2.1.4. Adobe InDesign
1.2.1.5. Adobe PageMaker
1.2.1.6. Adobe Photoshop
1.2.2. Camtasia Video Recording
1.2.2.1. Getting Started with Camtasia
1.2.2.2. Video Tutorials: Camtasia 7
1.2.2.3. Additional Documentation: Camtasia 7
1.2.3. FlameReader
1.2.3.1. FlameReader & Camtasia
1.2.4. Microsoft
1.2.4.1. Exchange Email Server
1.2.4.1.1. Entourage
1.2.4.1.2. Exchange - Email FAQs
1.2.4.2. Outlook
1.2.4.3. Office
1.2.4.3.1. Office to PDF Conversion Tools
1.2.4.3.2. Office 2007 Installation Instructions
1.2.5. Pixlr Image Editing
1.2.6. QuarkXPress
1.2.7. VMware
1.2.7.1. VMware Player Licensing
1.2.8. WinZip
1.3. Enterprise Applications
1.3.1. Agile PLM
1.3.1.1. Basics and Navigation
1.3.1.2. Product Collaboration
1.3.1.3. Agile - Troubleshooting JAVA Related Problems
1.3.2. AlertAccess
1.3.2.1. Getting Started Guide
1.3.2.1.1. Employee Guide
1.3.2.1.2. Manager Guide
1.3.2.1.3. Owner Guide
1.3.2.2. FAQs
1.3.3. Brightcove Media Server
1.3.3.1. Export Videos
1.3.3.1.1. Export Camtasia Recording
1.3.3.1.2. Export WebEx Recording
1.3.3.1.3. Guidelines for Creating Videos to Upload to Media Server
1.3.3.2. Add New Video
1.3.3.3. Update Existing Video
1.3.3.4. Cue Point Video
1.3.3.5. Embed Player
1.3.3.5.1. Embed Player in Confluence
1.3.3.5.2. Embed Player in Sitecore
1.3.3.6. Create Playlist
1.3.3.7. Create Tabbed Player
1.3.3.8. Analytics
1.3.3.9. FAQs
1.3.4. ClearCase - Source Code Management
1.3.4.1. ClearCase and Subversion - Helpdesk
1.3.4.2. ClearCase - Development System Support
1.3.5. Cognos
1.3.5.1. Cognos - Edit User Permissions
1.3.6. Company Wide Project Tracker
1.3.7. Concur Expense Tracking
1.3.7.1. Concur Despesa de viagem Tutorial - Português
1.3.7.2. Concur Expense Reports FAQs
1.3.8. Confluence Enterprise Wiki
1.3.8.1. Introduction: Confluence
1.3.8.2. Procedures: Confluence
1.3.8.2.1. Add Space
1.3.8.2.2. Add Page
1.3.8.2.3. Edit Page
1.3.8.2.4. Share Page
1.3.8.2.5. Implement Space
1.3.8.3. Gliffy Diagram Plug-in
1.3.8.3.1. Gliffy Diagram Plug-in v5.0 - Release Notes
1.3.8.3.2. Gliffy Diagram Plug-in v6.03 - Release Notes
1.3.8.3.3. Resizing Gliffy Diagram in Confluence
1.3.8.4. Tutorial Videos: Confluence
1.3.8.5. References: Confluence
1.3.8.5.1. FAQs: Confluence
1.3.8.5.2. User Guide: Confluence
1.3.8.5.3. User Adoption: Confluence
1.3.8.5.4. Best Practices: Technical Documentation
1.3.8.5.5. IS&T Confluence Administration
1.3.8.6. Confluence Release Notes
1.3.8.6.1. Confluence Page Watcher Notification Enhancement
1.3.8.6.2. Confluence Release Notes v4.3
1.3.8.6.3. Confluence Release Notes v5.0
1.3.8.6.4. Confluence Release Notes v5.1
1.3.8.6.5. Confluence Release Notes v5.2
1.3.9. ECLMS - EduBrite
1.3.9.1. Project Overview
1.3.9.2. Profile
1.3.9.3. Navigation
1.3.9.4. Groups
1.3.9.4.1. Group Administration
1.3.9.4.2. Group Collaboration
1.3.9.5. Courses
1.3.9.5.1. Create Courses
1.3.9.5.2. Authorize Course
1.3.9.5.3. Publish Courses
1.3.9.5.4. Schedule Course Sessions
1.3.9.5.5. Enrollment
1.3.9.5.6. Track Learner Progress
1.3.9.6. Reports
1.3.9.7. Mobile for iPad
1.3.9.8. System Administration
1.3.9.8.1. Proxy Login
1.3.9.9. FAQs
1.3.10. eCRM - Salesforce
1.3.10.1. eCRM CPQ - Configure Price Quote
1.3.10.1.1. eCRM CPQ Getting Started
1.3.10.1.2. eCRM CPQ - References
1.3.10.2. eCRM Create Assets
1.3.10.3. eCRM - System Administration
1.3.10.3.1. User Management - Terminating (Deactivating) Users
1.3.10.4. Salesforce Training Materials
1.3.10.4.1. eCRM - Outlook Import Contacts
1.3.11. Employee Portal
1.3.11.1. Purchase Order Requisitions Tutorials
1.3.12. Enterprise Asset Manager
1.3.12.1. Assest Manager - Submit Request
1.3.13. Enterprise Crystal Reports
1.3.13.1. eCRM Data Connector Error
1.3.13.2. Error: Failed to read parameter object
1.3.13.3. Exporting Crystal Reports from Business Objects Report Server - Save as Excel Active X
1.3.14. Enterprise JIRA
1.3.14.1. End Users: Jira
1.3.14.1.1. Getting Started for Jira Users
1.3.14.1.2. Dashboards
1.3.14.1.3. Projects
1.3.14.1.4. Issues
1.3.14.1.5. Reports in JIRA
1.3.14.2. Agile Users: JIRA
1.3.14.2.1. JIRA Agile User Boards
1.3.14.2.2. JIRA Agile User Classic Boards
1.3.14.2.3. JIRA Agile User Updating Issues
1.3.14.2.4. Agile Users: JIRA Appendix
1.3.14.3. Project Team Members: JIRA
1.3.14.3.1. APPS Project Members
1.3.14.3.2. Fiery Project Members
1.3.14.3.3. IS&T Project Members
1.3.14.4. Project Administration: JIRA
1.3.14.4.1. Project Administrator's Guide
1.3.14.4.2. Project Permissions: JIRA
1.3.14.4.3. Project Workflows: JIRA
1.3.14.5. JIRA System Administration
1.3.14.5.1. JEMH - JIRA Enterprise Mail Handler Configuration
1.3.14.6. Video Tutorials: JIRA
1.3.14.6.1. Video Tutorials for Agile Users
1.3.14.7. JIRA References
1.3.14.7.1. FAQs: JIRA
1.3.14.7.2. JIRA System Environments
1.3.14.7.3. Reference Guide: JIRA
1.3.14.7.4. JIRA Change Management Procedures & Policies
1.3.14.7.5. JIRA Agile Team Members
1.3.14.7.6. Reference Guide: JIRA GreenHopper Agile
1.3.14.7.7. References: JIRA Glossary
1.3.14.7.8. Requesting Atlassian for Support
1.3.14.7.9. JIRA - Email Handler JEMH
1.3.14.8. JIRA Release Notes
1.3.14.8.1. JIRA Release Notes v5.1
1.3.14.8.2. JIRA Release Notes v5.2
1.3.14.8.3. JIRA Editor Release Notes
1.3.14.9. JIRA - Structure
1.3.14.9.1. JIRA - Structure Getting Started
1.3.14.9.2. JIRA - Structure Administration
1.3.14.9.3. JIRA - Structure User Guide
1.3.15. GRAD (eStore)
1.3.16. GRAD Software Distribution
1.3.17. Kronos Time Tracker
1.3.18. Lab Manager
1.3.18.1. Lab Manager - Getting Started
1.3.19. Lynda.com
1.3.19.1. Lynda.com: Latest Releases
1.3.19.2. Lynda.com Admin Procedures
1.3.19.3. Lynda.com - Suggested Course Playlists
1.3.20. Macrovision - Operations Module
1.3.20.1. Macrovision - FlexNet Operations - How-To Guides
1.3.20.1.1. Generating a License Using FLEXnet Operations Client
1.3.20.1.2. Installing FLEXnet Operations Client
1.3.20.1.3. Re-hosting Licenses Using FLEXnet Operations Client
1.3.21. NCRT - New Computer Request Tool
1.3.21.1. How to add an image to a product in NCRT
1.3.21.2. How to make a product End of Life
1.3.22. Non-Disclosure Agreement (NDA)
1.3.22.1. NDA Admin Guide
1.3.23. PassagePoint
1.3.24. SAP
1.3.24.1. Getting Started
1.3.24.1.1. Basics and Navigation
1.3.24.1.2. Maintaining Your User Profile (SU3)
1.3.24.1.3. Universal Job Aid
1.3.24.2. Accounts Payable
1.3.24.2.1. Enter Inventory Invoice with PO
1.3.24.2.2. MRBR Procedures
1.3.24.2.3. PO Requisitioner Display
1.3.24.2.4. Expense PO Procedures
1.3.24.2.5. Actual Payment Run Process/Procedures
1.3.24.2.6. ACH Employee Check Run Process
1.3.24.2.7. Send ACH Batch to BoA
1.3.24.2.8. Display PO Payment History
1.3.24.2.9. Vendor Payment Display
1.3.24.2.10. Display Check Informaiton
1.3.24.2.11. Confirm Critical Vendor Changes
1.3.24.2.12. Accounts Payable Transactions
1.3.24.3. Accounts Receivable
1.3.24.3.1. Accounts Receivable Introduction
1.3.24.3.2. Change Customer Credit Information
1.3.24.3.3. Display Customer Balance and Line Item
1.3.24.3.4. Display Customer Master Record
1.3.24.3.5. Release Sales Orders on Hold
1.3.24.3.6. Access Customer Aging Report
1.3.24.3.7. Run Credit Memo Report
1.3.24.4. Cash Applications
1.3.24.4.1. Cash Application Process
1.3.24.4.2. Cash Application and Credit Management
1.3.24.4.3. Download Bank Statement
1.3.24.4.4. Lock Box Application
1.3.24.4.5. Post Incoming Payments
1.3.24.4.6. Enter Customer Down Payment
1.3.24.4.7. Reset Clearing
1.3.24.4.8. Reverse Document Entry
1.3.24.4.9. Down Payment Rollback
1.3.24.4.10. Partial versus Residual Payment
1.3.24.4.11. JIVE SETTLEMENT CLEARING
1.3.24.4.12. Cash Application and Credit Management Exercises
1.3.24.5. Cost Center
1.3.24.5.1. Data Sources for Cost Center Reports
1.3.24.5.2. Cost Center Management
1.3.24.5.3. Cost Center Management Job Aid
1.3.24.5.4. Cost Center Manager Reporting
1.3.24.6. Fixed Assets
1.3.24.6.1. Fixed Asset Process
1.3.24.6.2. Asset Creation
1.3.24.6.3. Execute Depreciation Run
1.3.24.6.4. Fixed Asset Transactions
1.3.24.7. General Ledger
1.3.24.7.1. Journal Entry Upload
1.3.24.7.2. Financial Reporting
1.3.24.7.3. General Ledger Job Aid
1.3.24.8. Procurement
1.3.24.8.1. Purchase Orders
1.3.24.8.2. Create Purchase Requisition
1.3.24.8.3. Approve Purchase Requisition Employee Portal
1.3.24.8.4. Change Purchase Requisition
1.3.24.8.5. Goods Receiving Process
1.3.24.8.6. Open Purchase Order Line Items
1.3.24.8.7. Purchase Requisitions List Display
1.3.24.9. Material Management
1.3.24.9.1. Material Management (MM) Perform Cycle Count
1.3.24.10. Sales Operations
1.3.24.10.1. Creating and Changing Maintenance Contract
1.3.24.10.2. Creating and Changing a Service Order
1.3.24.10.3. Creating and Changing Product and Service Contract
1.3.24.10.4. Creating and Changing Sales Orders
1.3.24.11. SAP Logon
1.3.24.11.1. SAP Logon Auto Update
1.3.24.11.2. SAP Logon FAQs
1.3.24.12. SAP Printing
1.3.24.12.1. Front End Printing Procedures
1.3.24.13. Training Materials
1.3.24.14. FAQs
1.3.24.14.1. Approving a Rejected PR
1.3.24.14.2. Changing Account Password
1.3.24.14.3. No Account Sharing Policy
1.3.25. Sharepoint
1.3.25.1. SharePoint 2007: Introduction
1.3.25.2. Quick Start Guide
1.3.25.3. My Site: User Guide
1.3.25.4. Site Owner & Member: User Guide
1.3.25.5. Office: User Guide
1.3.25.6. Outlook: User Guide
1.3.25.7. Macintosh Office Connector: User Guide
1.3.25.8. External: Concert User Guide
1.3.25.9. Plug-ins: SharePoint
1.3.25.10. FAQs
1.3.25.10.1. Upload Attachments: FAQ
1.3.25.11. Help & How To
1.3.25.12. Video Tutorials: SharePoint
1.3.25.13. SharePoint 2007 Search Best Bets Backup
1.3.26. Sitecore
1.3.26.1. Create New Page
1.3.26.2. Sitecore Training
1.3.26.3. Upload and Publish Files
1.3.27. SuccessFactors
1.3.27.1. SuccessFactors Getting Started
1.3.27.1.1. SuccessFactors Employee Guide
1.3.27.1.2. SuccessFactors Manager Guide
1.3.27.1.3. SuccessFactors Performance Reviews
1.3.27.2. SuccessFactors - Performance Reviews
1.3.27.3. SuccessFactors Video Tutorials
1.3.27.3.1. SuccessFactors Video Tutorials Deutsch
1.3.27.3.2. SuccessFactors Video Tutorials Espanol
1.3.27.3.3. SuccessFactors Video Tutorials Portugues
1.3.27.4. SuccessFactors Performance Management Job Aids
1.3.27.4.1. Performance Management Job Aids - Deutsch
1.3.27.4.2. Performance Management Job Aids - Español
1.3.27.4.3. Performance Management Job Aids - Português
1.3.27.5. SuccessFactors Company Info Page
1.3.27.6. SuccessFactors Help Page
1.3.28. Visual SourceSafe (VSS)
2. Hardware Pages
2.1. Desktop Computing
2.1.1. Browsers
2.1.1.1. Browsers - Java Run-time Environment
2.1.1.2. Clear cache on various browsers
2.1.1.3. Internet Explorer
2.1.1.3.1. Internet Explorer Stop Login Prompt
2.1.1.3.2. Internet Explorer Unable to Access/Logon to EFI Hosted Application (Null Value)
2.1.2. Desktop - Hardware Standards
2.1.3. Desktop - Software Standards
2.1.4. Lenovo Warranty Coverage
2.1.4.1. Lenovo Limited Warranty
2.1.4.2. Lenovo Warranty Information
2.1.5. Macintosh OS
2.1.5.1. Mac FAQs
2.1.5.1.1. Mac Search Boot Version
2.1.5.1.2. Managing User Accounts in Mac OS X
2.1.6. Order new computer equipment or software
2.1.7. Unix/Linux
2.1.8. Windows OS
2.1.8.1. Windows 7
2.1.8.2. Windows 8
2.1.8.3. Windows FAQ
2.2. Preferred Headsets
2.3. Printers
2.3.1. Printer Setup
2.3.1.1. Printers - EU
2.4. Telecom and Mobile Devices
2.4.1. Global Telecom Policy
2.4.2. Mobile Device
2.4.2.1. Change Cell Phone Service Plans
2.4.2.2. Android
2.4.2.2.1. Android Connecting to EFI-Protected WiFi
2.4.2.2.2. IM+ for Android Devices
2.4.2.2.3. Android VPN
2.4.2.3. Apple iOS
2.4.2.3.1. iPad/iPhone User Exchange Account Setup
2.4.2.3.2. Apple iOS 5 - Default VPN Setup
2.4.2.3.3. Apple iOS - Cisco AnyConnect VPN Client Setup
2.4.2.4. Mobile Device Support Contact Information
2.4.2.5. Employee Discounts for Personal Use
2.4.2.6. Preferred Devices
2.4.2.7. PrintMe Mobile
2.4.2.7.1. PrintMe Mobile Direct to Print
2.4.2.7.2. PrintMe Mobile Email to Print
2.4.2.7.3. PrintMe Mobile FAQs
2.4.2.7.4. PrintMe Mobile Resources in EFI
2.4.2.7.5. PrintMe Mobile Secure Release
2.4.2.8. Order Cell phone or change service plan
2.4.3. Office Phones
2.4.3.1. Cisco VoIP Telephone System
2.4.3.1.1. Cisco Jabber
2.4.3.1.2. Dial Plan
2.4.3.1.3. IP Communicator Softphone
2.4.3.1.4. Unified IP Conference Station
2.4.3.1.5. Unified IP Phone
2.4.3.1.6. Unified IP Phone Headsets
2.4.3.2. Voicemail Procedures
2.4.3.2.1. Voicemail Password
3. Network Pages
3.1. FTP Speed Benchmark From Different Locations Page
3.2. Generic Network Troubleshooting Guide Page
3.3. Oracle - Database Client Pages
3.3.1. Oracle Client Installation - Windows 7 64-bit
3.3.2. Oracle Client Installation - Windows 32-bit
3.4. Remote Connections Pages
3.4.1. Remote Desktop for Windows
3.4.2. Telnet Client: PuTTY
3.4.3. Terminal Server: Mac or Unix
3.4.4. Virtual Network Computing (VNC)
3.5. Static IP Address Request Procedures Pages
3.5.1. Bangalore Vlans
3.5.2. Foster City user Vlans
3.6. Troubleshooting Guidelines for Telephones/ Cisco Voice Issues
3.7. VPN Remote Access Pages
3.7.1. VPN - AnyConnect Client Install
3.7.1.1. AnyConnect Installation Procedure for Macinthosh
3.7.1.2. AnyConnect Installation Procedure for Windows
3.7.2. VPN Windows Trouble Shooting
3.8. Wi-Fi Pages
3.8.1. WiFi - iPass Client
3.8.1.1. iPass Client Android
3.8.1.2. iPass Client Apple iOS
3.8.1.3. iPass Client Apple OS
3.8.1.4. iPass Client Blackberry
3.8.1.5. iPass Client Windows
3.8.1.6. iPass Configuration Codes
3.8.2. WiFi Wireless Connection Procedures
3.8.2.1. Intel - Upgrade Intel Wireless Adapters Drivers
3.8.2.2. Wireless Connection Set up for EFI Employees
3.8.2.3. Wireless Connection Set up for Guests and EFI Employees (Internet Access Only)
3.8.2.4. Wireless Connection Sign Holder for EFI Guests at Conference Rooms
4. Organization Pages
4.1. All-Hands Meetings Pages
4.1.1. 2012 IS&T QBR
4.1.2. CIO Monthly Meetings
4.2. Communication Services Pages
4.2.1. Licensing
4.2.1.1. Desktop Software Licensing
4.2.1.2. MSDN
4.2.1.2.1. MSDN FAQ
4.2.1.2.2. MSDN Subscriber help
4.2.1.2.3. MSDN Subscriptions
4.2.1.3. Software FAQ
4.2.2. Mobile Device Management
4.2.2.1. Mobile Voice Rates
4.2.3. Services Matrix
4.3. Contract Negotiation Checklist Page
4.4. Helpdesk Services Pages
4.4.1. Global Support Services Shift Schedule
4.4.1.1. Transportation Cost Breakup
4.4.2. IS&T Alerts, Outages, and News
4.4.3. IS&T Helpdesk now available on Skype (Voice/ Video)
4.5. Implementation Services Page
4.6. IST Menu of Services Page
4.7. IST Org Chart - Main pages
4.7.1. IST Org Chart - APPS India
4.7.2. IST Org Chart - Architecture
4.7.3. IST Org Chart - CRM BI
4.7.4. IST Org Chart - Global Data Center Services
4.7.5. IST Org Chart - Global Operations
4.7.6. IST Org Chart - Global Support Services
4.7.7. IST Org Chart - Internet Hosting Services
4.7.8. IST Org Chart - Network
4.7.9. IST Org Chart - Tech Comm Services
4.7.10. IST Org Chart - Web Services
4.7.11. Org Chart - Facilities
4.8. Network and Telecom Services Team Roles Page
4.9. JiTS Service Level Agreements SLA Page
4.10. Technical Communication Services Pages
4.10.1. Human Performance Analysis
4.10.1.1. Human Performance Problems Checklist
4.11. EFI Employee Location Headcount Page
5. Report Pages
5.1. Fiery Dashboard Page
5.2. IS&T Weekly Dashboard page
5.2.1. Confirmation from Sunil to remove the page.