Service Design
by Edmund Groepl
1. ITIL V3
1.1. service strategy
1.2. service design
1.3. service transition
1.4. service operation
1.5. continual service improvement
2. Design for Six Sigma
2.1. define
2.2. measure
2.3. analyze
2.4. design
2.5. verify
3. Design
3.1. service design
3.2. product design
3.3. space design
4. More about at www.team-kompetenz.de