Customer Experience SWOT Analysis

1. Threats

1.1. What factors could pose threat to customer experience delivery?

2. Opportunities

2.1. What opportunities could we pursue for delivering great customer experience?

3. Weaknesses

3.1. Areas we should avoid when delivering customer experience?

4. Strengths

4.1. Agility and Speed when CI not IT related

4.1.1. Operational engagement improved and CX "brand recognition"