1. Feelings
1.1. Sensations
1.1.1. "Where do you feel it in your body?"
1.2. Intensity
1.2.1. staying with
1.2.1.1. scaling
1.2.2. focusing on
1.2.3. distancing / distraction
1.3. Emotional Words & Phrases
1.3.1. naming
1.3.1.1. stated & unstated
1.3.2. validating
1.3.3. meaning
1.3.3.1. vertical reflection
2. Thinking
2.1. Triggers
2.1.1. precipitating events
2.2. Self-talk
2.2.1. "what do you say to yourself?"
2.3. Faulty Thinking
2.3.1. exploring / challenging
3. Behaviour
3.1. "What do you do?"
3.2. Impact
3.2.1. "How does your behaviour affect you?"
3.2.2. "how does it affect other people?"
4. Personal Qualities
4.1. identify (e.g. tenaciousness)
4.2. Affirming
4.3. Developing context
5. Non-Verbal
5.1. attending to
5.2. reflecting
5.3. inconsistencies
6. Social connections
6.1. family, friends, community
7. Call Management
7.1. directing into the Therapeutic Window
7.2. managing obsessive use
7.2.1. calls per day
7.2.2. duration of call
8. Building Relationship
8.1. being real
8.2. being with
8.3. connection
9. getting stuck here?
9.1. The Story
9.1.1. implicit emotion
9.1.2. people, events
9.1.3. repeating the story again and again
10. Reflect The Process
10.1. What has been happening during the call?
10.2. Reflect your process
10.2.1. "I'm feeling stuck at the moment I'm wondering if you are too"
10.3. Connecting parts of the caller's process
11. Psycho-Education
11.1. Grief process
11.2. Self-care/supports vs challenges
11.3. Cycles of action & rest/integration
12. Exceptions
12.1. When isn't the problem as apparent?
13. Managing Distance
13.1. Big Picture Skills
13.1.1. Summaring
13.1.2. Reframing
13.1.2.1. ownership - separating 'my problem' from 'others problem'
13.1.2.2. healthier, compassionate perspective
13.1.3. Distraction
13.1.4. Humour
13.2. vs. Details
13.2.1. Clarifying
13.2.1.1. Getting Specific
13.2.1.2. Chunking down
13.2.2. see most parts of this mind-map
14. Counsellor
14.1. Qualities
14.1.1. Attentive
14.1.2. Curiosity
14.1.3. Commitment
14.1.4. Creativity
14.2. Self-care
14.2.1. What do you need now?
14.2.1.1. self-soothing / self-reassurance
14.2.1.2. change posture
14.2.1.3. "suitcase"
14.2.1.4. centering
14.2.1.5. more determination or chill out ?
15. Self-Care
15.1. what helps?
15.2. self-soothing
15.3. distraction
15.4. scaling (0-10)
16. Problem Solving
16.1. Vision
16.1.1. What do you want?
16.1.2. How will this feel?
16.1.3. What do you value?
16.1.4. scaling progress (0-10)
16.2. Next Steps
16.2.1. How will you do that?
16.3. Supports
16.3.1. What will help you with this?
16.4. Blocks
16.4.1. What stops you from having it now?
17. Focusing
17.1. "What is most important?"
17.2. "What is the most painful part?"
18. Highlights
18.1. of the week
18.2. 3 Good Things (gratefulness)
19. Professional Support
19.1. GP, case worker, community agencies, support / social groups
19.2. assessment
19.3. medication
20. Decision Making
20.1. option A
20.1.1. explore adv.
20.1.2. explore disadv.
20.2. option B
20.2.1. explore adv.
20.2.2. explore disadv.