1. WEB RESOURCES
1.1. Writing
1.1.1. TheEnglishWeb blog
1.1.2. ESL Club
1.1.3. Business letters on about.com
1.1.4. Grammar Girl podcast
1.1.5. Daily Writing Tips
1.2. Reading
1.2.1. My blogroll
1.2.2. Online newspaper articles
1.3. Listening/speaking
1.3.1. podcasts
1.3.1.1. Business English Podcast
1.3.1.2. The Business Spotlight Podcast
1.3.1.3. English Pod
1.3.1.4. ESL podcast
1.3.1.5. Splendid Speaking
1.3.1.6. Grammar Girl
1.3.2. videos
1.3.3. audiobooks
1.4. Finding info
1.4.1. Wikipedia
1.4.2. Google
1.4.3. Del.icio.us
2. PEOPLE AND RELATIONSHIPS
2.1. my colleagues
2.2. my boss/head of office
2.3. people I'm in touch with over the Internet
3. OFFICE TOOLS
3.1. computer
3.2. calculator
3.3. notebook
3.4. printer/scanner
3.5. fax
3.6. teplephone
3.7. file folders
3.8. post-it notes
3.9. photocopies
3.10. ditionaries/catalogues
4. SOFTWARE
4.1. MS WORD
4.1.1. final shipping details
4.1.2. tables
4.1.3. particularly complex e-mail/inquiries
4.1.4. list of addresses (suppliers, shipping agents)
4.2. ME EXCEL
4.2.1. new/repeated draft orders
4.2.2. tables
4.3. EASY BARCODE CREATOR
4.4. AS-400
4.4.1. database
4.4.2. prints for repeated orders
4.4.3. inquiry for EAN code digits
4.5. DOCKEEPER: mail management system
4.6. Gestione moduli documentari apertura credito
5. SKILLS
5.1. Writing
5.1.1. final shipping details
5.1.2. e-mail
5.1.3. letters of credit
5.1.4. taking notes +post-its
5.1.5. summarising (notes for business trips)
5.2. Organizing
5.2.1. pick-ups by express courier
5.2.2. business trips
5.3. Communicating
5.3.1. on the phone
5.3.2. by e-mail
5.3.3. face-to-face
5.4. Checking/calculating
5.4.1. price increases
5.4.2. P/Is, Ls/C
5.4.3. tracking parcels by courier