BUSINESS CLOUD - CUSTOMER SUPPORT by SERCAA.COM

1. Security

1.1. Users

1.2. Profiles

1.3. Roles

1.4. Groups

1.5. Company Details

1.6. Shin

1.7. Signature

1.8. Account Information

2. Email

2.1. Templates

2.1.1. Email Templates

3. Terms & Conditions

3.1. Yola Website Builder

3.2. Zoho CRM

4. Plug-ins

4.1. Outlook Plug-in

4.2. Microsoft Office Plug-in

5. API

5.1. Migrate Data

6. Analytics

6.1. Reports

6.1.1. Customise existing Reports

6.1.2. 5 New Reports

6.2. Dashboards

6.2.1. Customise existing Dashboards

6.2.2. 3 New dashboards

7. Excludes Website

7.1. Home

7.2. About Us

7.3. Services

7.4. Testimonials

7.5. Customer Support

7.6. Contact Us

7.7. Blog

8. Excludes Customer Service

8.1. Case Settings

8.2. Solution Settings

8.3. Call Settings

9. Workflow

9.1. Workflow settings

9.1.1. Workflow Rules

9.1.2. Workflow Alerts

9.1.3. Workflow Tasks