1. Software development
1.1. Products
1.1.1. bOnPC
1.1.2. bMobile
1.1.3. BASIS
1.2. Service
1.2.1. Error corrections
1.2.2. New functionality
2. Helpdesk
2.1. Supported products
2.1.1. bMobile
2.1.2. Red@Global
2.1.3. BASIS
2.1.4. bOnPC
2.2. Service level
2.2.1. 24/7
2.2.2. Multi-Language
3. Account Management
3.1. Bottler intelligence
3.2. Communication
3.2.1. Website
3.2.2. Contact
3.2.3. Surveys
3.2.4. Broadcasts
3.3. Product Management
4. Bottler Business Consulting
4.1. Design and improve your business processes
4.1.1. Business Process Services
4.1.1.1. Process strategy
4.1.1.2. Process design
4.1.1.3. Process implementation
4.1.1.4. Process improvement
4.1.1.5. BPM project management
4.1.1.6. BPM training
4.1.1.6.1. BPM and change management
4.1.1.6.2. tool training
4.1.1.7. ARIS hosting
4.1.1.8. Mergers and standardising processes
4.1.2. Bottler Business Knowledge
4.1.2.1. published documents
4.1.2.2. searchable database with links to
4.1.2.2.1. best practices
4.1.2.2.2. bottler examples
4.1.2.2.3. implementation solutions
4.1.3. Best Practices
4.2. Setup and exploit the IT system that best supports your processes
4.2.1. Feasability studies
4.2.2. Best Practices
4.2.3. Fit-gap analysis
4.2.4. Implementation
4.2.4.1. New systems
4.2.4.2. System upgrades
4.2.5. System exploitation
4.2.5.1. Improve information and control
4.2.5.2. Post implementation studies
4.2.6. Training
4.2.7. Integration services
4.2.8. (Business continuity planning)
4.3. Bottler Collaboration: Learning from each other
4.3.1. Conferences
4.3.2. Forums
4.3.3. etc.