Communication Protocols
por Agape Hammond
1. make sure to respond within 12-24 hours
2. A great way to overcome this is to use email autoresponders. CONSIDER!
3. last resort, call for principal intervention
4. Administration
4.1. More than 70% of coworkers expect a response within 4 hours
4.2. Sometimes, all a customer needs to know is that their email has been received and that help is on the way.
4.3. customer service email templates, verbiage for consistent messaging and quicker response
5. Parents
5.1. first point of contact, teacher
5.1.1. also can contact room PA
5.2. second point of contact, vice principal
6. Social Media
6.1. Consistency
6.2. Within 4-24 hours
7. Teachers
7.1. attempt to respond within 4 hours
8. Front Office
8.1. attempt to respond within 4 hours
8.1.1. this can be a simple, "I received your email and will be in touch"
8.1.2. this can be a simple, "I received your email and will be in touch"