1. Implementation Engineering
1.1. Development \ Tech
1.1.1. Custom QA Rules
1.1.1.1. Requirements Gathering
1.1.1.2. DQRT Tickets and Testing
1.1.2. Custom Exports
1.1.2.1. Requirements Gathering
1.1.2.2. DQRT Tickets and Testing
1.1.3. Custom Imports
1.1.3.1. Requirements Gathering
1.1.3.2. DQRT Tickets and Testing
1.1.4. Custom Workflow
1.1.4.1. Requirements Gathering
1.1.4.2. DQRT Tickets and Testing
1.1.5. Maintain sandbox environment
1.1.6. Follow Coding Standards
1.1.7. Adapter Testing and QA
1.1.8. Reporting
1.1.8.1. Maintain current reporting as new features are released
1.1.8.2. Meet custom reporting needs
1.1.8.3. Develop new reports to add to standard suite
1.1.9. DQRT
1.1.9.1. Manage PSO Tickets
1.1.9.2. Interface with DQRT Developers
1.1.9.3. Work with Solutions Architect and PM
1.2. Cross Product Integration
1.2.1. Val File vs Open Balance File
1.2.2. Credit 2b
1.2.3. VCC
1.2.4. Billing and Payments EDI820
1.2.5. GMC and Taking on Billing and payments AST work items
1.3. Tier 2/3 Support
1.3.1. Point of Escalation for Client Support
1.3.2. Supporting current Broken functionality
1.3.3. Supporting the PS to CS transition
1.3.4. Tight Turn around time needed
1.4. System Analysis
1.4.1. Post Go-Live match analysis
1.4.2. Feature and Configuration Analysis
1.4.3. 90 day health Checkup
1.4.4. Assist MRO
1.5. Business Validation
1.5.1. Act as dedicated business validation resource for PDQ resources
1.5.2. Maintain BVT environment for PMO/Training/Sales
1.5.3. Manage appropriate test data from clients
1.6. Additional Services
1.6.1. Best Practices and Consulting
2. Implementation Architecture
2.1. New Implementations
2.1.1. SFTP Creation
2.1.2. Bank Technical Liason
2.1.3. Client Technical Liason
2.1.4. Act as backup for PM
2.1.5. Setup Initial Client Configuration
2.1.6. Support UAT process
2.1.7. Transition Configuration To Production Environment
2.1.8. Post Go-Live Support (2 weeks)
2.2. Add On\ Modifications
2.2.1. Adjustments to current process
2.2.2. Support UAT process
2.2.3. Transition to Production
2.2.4. Post Go-Live Support
2.2.5. Act as backup for PM
2.2.6. Post Go-Live Support (2 weeks)
2.3. Migrations
2.3.1. SFTP Creation
2.3.2. Discuss Product Differences
2.3.3. Migrate Template and History data from old platform
2.3.4. Bank Technical Liason
2.3.5. Client Technical Liason
2.3.6. Act as backup for PM
2.3.7. Setup Initial Client Configuration
2.3.8. Support UAT process
2.3.9. Transition Configuration To Production Environment
2.3.10. Post Go-Live Support (2 weeks)
2.4. SOW \ Sales
2.4.1. Review for Scope
2.4.2. Gap Analysis
2.4.3. Work with Sales team on Add-On\Mod Solutioning
2.4.4. Provide technical analysis of current customer performance for Sales staff
2.5. Product
2.5.1. Sprint Reviews
2.5.2. Provide Guidance and Clarification
2.5.3. Translate customer asks to AHA
2.5.4. Pre-Release feature and fix testing
2.5.5. Validation of Releases (Smoke Testing)