1. Infrastructure
1.1. Equipment
1.1.1. Computer = Input + Output + Feedback
1.1.2. Software
1.1.2.1. Operating System
1.1.2.1.1. Microsoft Windows
1.1.2.1.2. Apple Mac
1.1.2.1.3. Linux
1.1.3. Hardware
1.1.3.1. Biade Server
1.1.3.1.1. Unit = U
1.1.3.1.2. Cost = US$3000
1.1.3.1.3. Speed test
1.1.3.1.4. Medium = Satellaite
2. EC & EB
2.1. EB = Electronic business
2.1.1. buy-side and sell-side e-commerce
2.1.2. Categories
2.1.2.1. Collaboration
2.1.2.2. Customer Service
2.1.2.3. Customization
2.1.2.4. Streamlining
2.1.2.5. Management
2.1.2.6. Cutting Edge
2.1.3. Examples
2.1.3.1. Cisco (financial management)
2.1.3.2. Nike (product design)
2.1.3.3. Jet Blue Airlines (customer service & ticketing)
2.1.3.4. Dell Computer
2.2. EC = Electronic commerce
2.2.1. sub-set of e-business
2.2.2. Key Business Drivers
2.2.2.1. Internet
2.2.2.2. Information
2.2.2.3. Collaboration
2.2.2.4. Agility
2.2.2.5. Speed
2.2.2.6. Service
2.2.3. Types of EC
2.2.3.1. Customer-to-Customer (C2C)
2.2.3.2. Business-to-Customer (B2C)
2.2.3.3. Business-to-Business (B2B)
2.2.3.4. Government-to-Business (G2B)
2.2.3.5. Government-to-Citizens (G2C)
2.2.4. Examples
2.2.4.1. Retailing and Marketing
2.2.4.2. Entertainment and Travel
2.2.4.3. Education and Learning
2.2.5. Basic E-Commerce Strategies
2.2.5.1. Reach
2.2.5.2. Richness
2.2.5.3. Affiliation
2.3. Ways to Improve E-Commerce Operations
2.3.1. Technology (hardware and software)
2.3.2. Business Process Reengineering
2.3.3. Agile production (mass customization)
2.3.4. Just-in-time system