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Welcome on our chat, how we can help you ? by Mind Map: Welcome on our chat, how we can help you ?

1. Tokensale

1.1. I don’t have a wallet but I want to buy tokens with my credit card or bank transfer

1.2. I’d like to store my tokens in a Swiss bank and manage them from there

2. Support

2.1. I have a registration issue on the platform

2.1.1. I didn't receive any confirmation email

2.1.1.1. Did you check in your spam box ?

2.1.2. I didn't receive any SMS confirmation

2.1.2.1. Did you put the correct phone number ?

2.1.3. I can't upload my ID

2.1.4. I can't send other documents

2.2. I'm waiting my account verification

2.3. My account verification has been rejected

2.4. I don't know how to register

2.5. I have an issue with online shop

2.5.1. I can't pay products with my credit card

2.5.2. I can't register an account

3. Sales & products

3.1. I have questions about diamond products

3.2. I want to know my order status

4. Other questions