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Welcome on our chat, how we can help you ? by Mind Map: Welcome on our chat, how we can help you ?

1. Sales & products

1.1. I have questions about diamond products

1.2. I want to know my order status

2. Tokensale

2.1. I don’t have a wallet but I want to buy tokens with my credit card or bank transfer

2.2. I’d like to store my tokens in a Swiss bank and manage them from there

3. Support

3.1. I have a registration issue on the platform

3.1.1. I didn't receive any confirmation email

3.1.1.1. Did you check in your spam box ?

3.1.2. I didn't receive any SMS confirmation

3.1.2.1. Did you put the correct phone number ?

3.1.3. I can't upload my ID

3.1.4. I can't send other documents

3.2. I'm waiting my account verification

3.3. My account verification has been rejected

3.4. I don't know how to register

3.5. I have an issue with online shop

3.5.1. I can't pay products with my credit card

3.5.2. I can't register an account

4. Other questions