1. 1. Introduction
1.1. 1.1 Purpose of the BABOK Guide
1.2. 1.2 What is a Business Analysis
1.3. 1.3 Who is a Business Analyst
1.4. 1.4 Structure of the BABOK Guide
2. 2. Business Analysis Key Concepts
2.1. 2.1 The Business Analysis Core Concept Model
2.1.1. Change
2.1.2. Need
2.1.3. Solution
2.1.4. Stakeholder
2.1.5. Value
2.1.6. Context
2.2. 2.2 Key Terms
2.2.1. Business Analysis
2.2.2. Business Analysis Information
2.2.3. Design
2.2.4. Enterprise
2.2.5. Organization
2.2.6. Plan
2.2.7. Requirements
2.2.8. Risk
2.3. 2.3 Requirements Classification Schema
2.3.1. Business Requirements
2.3.2. Stakeholder Requirements
2.3.3. Solution Requirements
2.3.4. Transition Requirements
2.4. 2.4 Stakeholders
2.4.1. Business Analyst
2.4.2. Customer
2.4.3. Domain Subject Matter Expert
2.4.4. End User
2.4.5. Implementation Subject Matter Expert
2.4.6. Operational Support
2.4.7. Project Manager
2.4.8. Regulator
2.4.9. Sponsor
2.4.10. Supplier
2.4.11. Tester
2.5. 2.5 Requirements and Designs
3. 3. Business Analysis Planning and Monitoring
3.1. 3.1 Plan Business Analysis Approach
3.2. 3.2 Plan Stakeholder Engagements
3.3. 3.3. Plan Business Analysis Governance
3.4. 3.4 Plan Business Analysis Information Management
3.5. 3.5 Identify Business Analysis Performance Improvements
4. 5. Requirements Life Cycle Management
4.1. 5.1 Trace Requirements
4.2. 5.2 Maintain Requirements
4.3. 5.3 Prioritize Requirements
4.4. 5.4 Assess Requirements Changes
4.5. 5.5 Approve Requirements
5. 7. Requirements Analysis and Design Definition
5.1. 7.1 Specify and Model Requirements
5.1.1. 7.1 Specify and Model Requirements
5.2. 7.2 Verify Requirements
5.3. 7.3 Validate Requirements
5.4. 7.4 Define Requirements Architecture
5.5. 7.5 Define Design Options
5.6. 7.6 Analyze Potential Value and Recommend Solution
6. 8. Solution Evaluation
6.1. 8.1 Measure Solution Performance
6.2. 8.2 Analyze Performance Measures
6.3. 8.3 Assess Solution Limitations
6.4. 8.4 Recommend Actions to Increase Solution Value
7. 9. Underlying Competencies
7.1. 9.1 Analytical Thinking and Problem Solving
7.1.1. Creative Thinking
7.1.2. Decision Making
7.1.3. Learning
7.1.4. Problem Solving
7.1.5. Systems Thinking
7.1.6. Conceptual Thinking
7.1.7. Visual Thinking
7.2. 9.2 Behavioral Characteristics
7.2.1. Ethics
7.2.2. Personal Accountability
7.2.3. Trustworthiness
7.2.4. Organization and Time Management
7.2.5. Adaptability
7.3. 9.3 Business Knowledge
7.3.1. Business Acumen
7.3.2. Industry Knowledge
7.3.3. Organization Knowledge
7.3.4. Methodology Knowledge
7.4. 9.4 Communication Skills
7.4.1. Verbal Communication
7.4.2. Non-Verbal Communication
7.4.3. Written Communication
7.4.4. Listening
7.5. 9.5 Interaction Skills
7.5.1. Facilitation
7.5.2. Leadership and Influencing
7.5.3. Teamwork
7.5.4. Negotiation and Conflicts Resolution
7.5.5. Teaching
7.6. 9.6 Tools and Technology
7.6.1. Office Productivity Tools and Technology
7.6.2. Business Analysis Tools and Technology
7.6.3. Communication Tools and Technology