Customer's experience when welcome pack is received

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Customer's experience when welcome pack is received by Mind Map: Customer's experience when  welcome pack is received

1. Describe steps for customer journey

1.1. Awareness: Customer is made aware of the promotion or offer

1.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

1.1.1.1. New node

2. Who's responsible within the business?

2.1. New node

2.1.1. New node

2.1.1.1. New node

3. Upload and Share Youtube Videos

4. Upload and Share Documents and Illustrations

5. Discussion Feed

6. What impact does this have on the business?

6.1. New node

6.1.1. New node

6.1.1.1. New node

7. What is customer's emotional state?

7.1. New node

7.1.1. New node

7.1.1.1. New node

8. Mapping Customer Journeys

9. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

9.1. People

9.2. Process

9.3. Technology

9.4. Quick Wins

9.5. Strategy

10. Is this a moment of truth?

10.1. New node

10.1.1. New node

10.1.1.1. New node

11. What does customer need to do?

11.1. New node

11.1.1. New node

11.1.1.1. New node

12. What does business need to do?

12.1. New node

12.1.1. New node

12.1.1.1. New node