Support - 2 people
by HELEN cleworth
1. Campaign Amendments
1.1. Support person
1.2. Technical - until feature in admin
2. Bugs/System Errors
2.1. Support person
2.2. Technical
2.3. Inbound bugs only?
3. Client creation
3.1. Support person
3.2. Publisher account
3.3. Adding publications
3.4. New users
4. Customer reports?
4.1. Ad performance
5. International Support
5.1. training & deployment
6. Language Issues
7. Template Faults/ Requests
7.1. Designers
7.2. Admin to upload replace
7.3. Admin/Support person to liaise with client
8. Tag Issues
8.1. Technical Team
8.2. Support person to liaise with client
9. Integration Support
9.1. Technical Team
9.2. Support person to liaise with clients
10. Navigation of platform
10.1. Support
10.2. Training
11. Communicating to clients and international representative on changes to system
12. Updates to the system
12.1. Communicate to clients
12.1.1. Communicate to International Representatives