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Conflict by Mind Map: Conflict
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Conflict

What is Conflict?

Interdependence

Disagreement

Interference

Negative Emotion

Types of Conflict

Relationship

Task

Procedural

Mediators of Conflict

Perceptual Frame

Personal Characteristics

Team Characteristics

Structural Characteristics

Power, Trust

Communication

Task Interdependence

Task Importance

Team Performance

50% of performance accounted for by

Conflict Management / Resolution

Task Complexity

Task vs Relationship Conflict

Time

Structure

Decision Quality

Goal Setting

Team Satisfaction

All types of conflict negatively related

Negative emotion negatively related

Relationship conflicts have more negative impact that task conflict

Role ambiguity has greater impact than role conflict

ISD & Conflict

User Participation / Involvement

Developer & Tester Relationship

Stakeholder

ISD models

Behavioral Strategies

Integrative component

Distributive component

Behavioral Styles

Asserting

Accommodating

Compromising

Problem solving

Avoiding