1. 4 Phases
1.1. Planning
1.1.1. project scope
1.1.2. stakeholder analysis
1.1.2.1. sponsor
1.1.3. project problem/opportunity and objectives
1.2. Initiating
1.2.1. staffing
1.2.1.1. training
1.2.2. budgeting
1.2.3. scheduling
1.2.3.1. project libre
1.2.3.2. gantt chart
1.2.4. risk management
1.2.4.1. Risk matrix
1.2.5. project charter
1.2.5.1. WBS
1.3. Implementation
1.3.1. monitoring & controlling
1.3.2. stakeholder communication
1.3.2.1. negotiate time, schedule, budget
1.3.3. report progress
1.4. Closing
1.4.1. post mortem
1.4.2. lessons learned
1.4.3. next steps
2. International Aspects
2.1. Global Collaboration
2.2. Int. Project Characteristics
2.3. Key success factors Int. Projects
2.4. Mini case studies
3. theory concepts
3.1. Eiisenhower Matrix
3.2. Hofstede Kultur Dimensionen
3.3. Process Improvement
3.3.1. Toyota Production System
3.3.1.1. metric, measure, improve
3.3.1.2. management structure
3.3.2. Six Sigma
3.3.2.1. error reduction
3.3.3. Lean
3.3.4. Agile
3.3.4.1. autonomous team
3.4. Porter's Value Chain
3.5. Root Cause Analysis
3.5.1. Fishbone diagram
3.6. Lewins 3 stage model of change
3.6.1. unfreeze, change, refreeze
4. practical applications
4.1. Simulation
4.1.1. PM Schedule, Budget, Quality
4.1.2. Benihana restaurant operations
4.2. HBM Artikel
4.3. McK Quarterly
4.4. case study
4.4.1. Fair Park vaccination site
4.5. videos + quizzes
5. Prozess Improvement
5.1. Plan a Process Improvement
5.1.1. Detect signs of trouble
5.1.2. Process selection matrix
5.1.3. Define goals & schedule
5.1.4. Assemble BPI team
5.1.5. Get everybody on board
5.2. Analyze a process
5.2.1. process mapping
5.2.1.1. draw.io
5.2.1.2. Macro flowchart
5.2.1.3. detail flowchart
5.2.2. frustration points
5.2.2.1. bottlenecks
5.2.3. stakeholder interviews
5.2.4. benchmarking
5.2.4.1. best practices
5.3. Process redesign
5.3.1. Visionary
5.3.2. benefits
5.3.2.1. exceed customer expectations
5.3.2.2. improve quality
5.3.2.3. save money
5.3.2.4. reduce cycle time
5.3.3. establish metrics
5.3.4. test ideas
5.3.4.1. role play, practice, PC simulation
5.3.5. implications on organization
5.4. Implementation
5.4.1. secure Resources
5.4.2. overcome obstacles/resistance
5.4.3. Pilot
5.4.4. roll it out
5.4.4.1. educate how it works
5.4.4.2. capture minds & hearts
5.4.5. retire old processes
5.5. Continuously evaluate & improve the process
5.5.1. dashboard" measure, targets & optimize
5.5.2. customer satisfaction, quality, cost, cycle time
5.5.3. give BPI a chance (be patient)